[Hiring] Manager, Yardi Help Desk @Welltower™ Inc. (NYSE:WELL)

Role Description

The Manager, Yardi Help Desk is an experienced and collaborative team leader responsible for managing day-to-day help desk operations supporting the Yardi Senior Housing product suite. This role will lead a team that provides support, troubleshooting, and issue resolution for internal and external stakeholders.

The ideal candidate is customer-focused, organized, and comfortable working in a fast-paced support environment. This individual will help ensure timely resolution of support tickets, consistent service quality, clear communication, and continuous improvement of help desk processes. The Manager, Yardi Help Desk will partner with cross-functional teams to resolve issues, identify recurring support trends, and improve overall user experience.

Qualifications

  • Strong understanding of help desk operations, support workflows, and ticket management
  • Ability to manage team workload, prioritize issues, and support multiple stakeholders
  • Strong interpersonal, communication, and conflict-resolution skills
  • Ability to document processes, create support materials, and report on operational performance
  • Comfortable working with cross-functional teams to resolve technical and operational issues
  • Customer-service mindset with the ability to balance urgency, accuracy, and professionalism
  • Familiarity with process improvement practices; exposure to agile or project management concepts is a plus

Requirements

  • At least 4 years of experience in help desk, IT support, customer service operations, or related support roles
  • At least 2 years of experience leading, supervising, or mentoring support professionals
  • Experience with help desk platforms, ticketing systems, or customer relationship management tools such as JIRA, ServiceNow, Zendesk, or similar systems
  • Experience troubleshooting SaaS platforms, cloud-based systems, web applications, or business software
  • Experience managing escalations and coordinating with technical teams to resolve complex issues
  • Experience with the Yardi Senior product suite is preferred
  • Experience in senior housing, healthcare real estate, property management technology, or related industries is a plus
  • Bachelor’s degree in information technology, business administration, or related field
  • Relevant certifications (ITIL, Help Desk Management) are a plus
  • Agile, Six Sigma, or PMP certification strongly preferred

Benefits

  • Competitive Base Salary + Annual Bonus
  • Generous Paid Time Off and Holidays
  • Employee Stock Purchase Program – purchase shares at a 15% discount
  • Employer-matching 401(k) Program + Profit Sharing Program
  • Student Debt Program – we’ll contribute up to $10,000 towards your student loans!
  • Tuition Assistance Program
  • Comprehensive and progressive Medical/Dental/Vision options
  • Professional Growth
  • And much more!
Back to blog

Other Jobs To Apply

Remote Airline Job, Work From Home Jobs Airline @ Get Dream Job

Administrative Assistant, Social Media Management

Remote Customer Experience Representative – Flexible Schedule, $19+ Starting Pay, No Degree Required, Work From Anywhere

Watch Netflix (Tagger): $12-$46

Entry-Level Remote Data Entry Specialist – Teens, No Experience Needed, Flexible Hours, Competitive Pay, Join arenaflex

Entry Level Remote Chat Operator (No Experience)

Jr. Data Entry Clerk / Full-Time (Remote)

Call Center Specialist [Work From Home - Night Shift - Full Time]

Seeking Private American Curriculum Mathematics Tutor in Dubai

Call Center Specialist [Work From Home - Night Shift - Full Time]

Call Center Specialist [Work From Home - Night Shift - Full Time]

Call Center Agent (PT or FT - 100% Work From Home)

Excel Tutor – Part Time Remote Jobs

**Experienced Customer Support Representative – No Phone, Fully Flexible reputed company**

Long-haul Cabin Host-Atlanta,GA | Hiring

Software Engineer II, Backend (Batch Developer Experience)

Hiring for HEDIS - Data Engineer :: Remote

Gas Automation Engineer at Liberty Personnel Services, Inc. Goleta, CA

Call Center Agent (PT or FT - 100% Work From Home)

[Remote] Program Leader, Customer Advocacy Solutions Courier Experience

FULL TIME Remote Chat Support ? Beginner Level / No Phone Call /

Remote Freelance Translator: Malayalee or Egyptian

Amazon Content Moderator - Remote Position Available

Evening Part Time Remote Customer Support Speci…

Entry-Level Virtual Assistant Opportunity at Target: Administrative Excellence in a Dynamic Remote Setting

Business/Data Analyst - Entry Level

Experienced Part-Time Virtual Intern – College Student Opportunity in Remote Work Environment with The Elite Job

Amazon Fulfillment Center Jobs - Day And Night Shifts Open

Experienced Mothers Wanted to Help a Growing Family

Bilingual Mandarin Social Media Content Moderator

Virtual Data & Transcription Support Specialist (Part-Time | Full-Time)

[Remote-Position] Amex Virtual Assistant (Remote) ? The EliteJob

Splunk Solutions Engineer - South Africa

Watch And Tag Netflix Job @ Get Dream Job

Watch Netflix (Tagger): $12-$46

Urgently Hiring: [Part Time] Virtual Assistant Jobs No Experience

Watch Netflix (Tagger): $12-$46

Disney Work From Home Jobs Santa Fe, Disney Careers Jobs Apply In USA ( Operations Producer )

Amazon Remote Part-time jobs - Immediate Hiring Now

Watch Netflix (Tagger): $12-$46

Pediatrician – Urgent Care American Hospital Dubai

Remote Freight Operations Coordinator | Night Shift (EST)

Work From Home Jobs At Walmart $24/Hour

Global Brand Manager — Skincare Growth & Launch

Executive Secretary & Administrative Coordinator - Telework Eligible

Amazon Fulfillment Center - Order Picker

Flight Attendant at Southwest Airlines(Part-Time,Atlanta)

Remote Out of Office Position / Data Entry (Hiring Immediately)

Content Ingestion Assistant – Night Shift - Remote

Walgreens Jobs In USA (Remote Careers)