[Hiring] Lifestyle Concierge @International SOS

Role Description

The incumbent is responsible for managing and fulfilling customer requests for standard as well as very high profile Aspire Lifestyles Clients via phone, email, and/or chat. He/She will fulfill the request through a variety of resources (Internet, team member or personal experience, partners, Aspire Lifestyles resources, etc.), and communicate responses in a prompt, professional, and concise manner. This individual serves to uphold the highest levels of customer service and quality.

  • Independently (and as needed part of a team) fulfills high profile program client requests, Aspire Lifestyles demo requests, and other requests as necessary, from home office via phone, email, chat, and other communication mediums.
  • Exercises judgment and discretion when serving as primary touch point for escalated customer service issues and vendor communication.
  • Strives to leave the customer with a positive customer experience after every contact.
  • Provides accurate and timely information regarding requests.
  • Provides services as per contractual scope of services and is able to say “no” positively.
  • Establishes relationships with customers, learning their likes and dislikes.
  • Initiates outbound calls in compliance with program needs and requirements.
  • Applies high quality customer service guidelines when fulfilling customer requests.
  • Leverages current partners and utilizes Internet and other resources to fulfill requests.
  • Communicates responses in a clear, professional, and concise manner.
  • Represents clients’ brands in a professional, courteous manner.
  • Attends meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers.
  • Uses enterprise solutions and other sources to assist customers, enter pertinent customer data, and process required information.
  • Applies client and Group policies as applicable whenever interacting with customers.
  • Is able to multi-task and prioritize in a fast-paced environment. Seeks to provide the best possible customer experience.

Qualifications

  • 2+ years customer service experience in travel/tourism, hospitality, retail, hotel/guest services.
  • A keen interest in global lifestyle experiences (shopping, sports, culture, travel, etc.).
  • Strong communication skills.
  • Demonstrated problem solving skills.
  • BA Degree in Discipline – Business administration, Mass communication, and any commerce studies.
  • Diploma in Mass Communication, Business Studies, Tourism.

Benefits

  • Details about benefits are not provided.
Back to blog

Other Jobs To Apply

Hobby Lobby New Job Openings $30/Hour

Eddie Bauer Work From Home Jobs (Customer Support) $75000/Year

Manager, GTM - UCANZ (Contract)

Remote Account Support Specialist – Hulu Subscriber Retention & Escalation

[Remote] Senior Consultant, Account Services Management - Plano, Texas

Customer Service Rep (100% Work From Home)

Inside Sales Representative (Remote - Western Region)

Data Entry

Sr Patient Accounting Representative, Full Time, First Shift, Remote

Customer Service Representative - Lab (Remote)

Remote Jobs Wells Fargo, Wells Fargo Jobs Remote – Job ID- 403 Job ID- 2576

Aetna Cvs Work From Home

SAP MDG Enterprise Asset Management Functional Consultant Remote / Telecommute Jobs

ServiceNow Functional Lead 102420 Remote / Telecommute Jobs

Virtual Performance Integration Manager - GM Defense

REMOTE: Insurance Sales Representative

Virtual Health Technician II

English Screener

Clinical Application Specialist - Digital Implementation Services

Incident Response Consultant (Remote)

Staff Embedded Software Engineer, Virtualization

Field Medical Advisor, Oncology

Manager, Training Delivery (Remote)

Director, Creator & Affiliate Marketing

Senior AI Solutions Architect (RapidScale) (Remote)

Security Consulting Engineer(Remote)

Supervisor Employee Services Contact Center - REMOTE

Bilingual Spanish Part Time Retail Sales Consultant

Lead Strategist Project Based

Account Executive, SMB Team Sales - Miami, FL

[Remote] Senior Data Product Manager, CMC Digital

US Director of Medical Affairs (US DMA) – Infectious Diseases and Vaccines (Respiratory), Remote

Senior Product Service Specialist - Water Heaters (Remote - US Only - Must Reside in the Central ...

Lead Graphic Designer, Accessories (Remote)

Boeing Virtual Information Session - Fall 2026 [Remote]

Remote Operator (Spring, TX)

Marcus by Goldman Sachs, Complaints Specialist, Richardson, TX/Draper, UT

Staff Software Engineer at Block, Inc.: 100% Remote (New York, NY)

Community College Veterans Information Session with Bank of America

Principal Technical Writer - Customer Onboarding

CONFIGURATION SPECIALIST(MONDAY.COM)

Azure and GitHub Consultant

Finance Manager, Marketing

Amex Work From Home Jobs

Work From Home Jobs At Walmart $24/Hour

The Walt Disney Company is hiring: Remote Spanish Sports Video Content Creator i

Junior/Mid AI Video Artist (Full Remote - Worldwide)

Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)

Online Typing Jobs (Remote Position)

SE Region for CDL A Drivers. Top 50% Avg. $81,172