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Healthcare Customer Service Representative

<h2>Healthcare Custmomer Service Representative (Specialist II)</h2>Location: 100% RemoteEmployment Type: Contract (5 Months)<h3>About the Opportunity</h3>We are seeking a Healthcare CSR to support a growing HR Shared Services organization. In this role, you will help deliver an exceptional employee experience by partnering with teammates and leaders to resolve complex HR-related inquiries. This position is ideal for individuals with experience in customer service, HR support, HR operations, or shared services environments who enjoy problem-solving and working across multiple systems and teams.<h3>Key Responsibilities</h3>Advanced Employee Support<ul><li>Respond to and resolve escalated employee and leadership inquiries.</li><li>Partner cross-functionally to ensure timely and accurate issue resolution.</li><li>Build positive relationships with internal stakeholders through exceptional service.</li></ul>Complex Case Management<ul><li>Investigate and resolve issues related to benefits, compensation, talent management, and other HR topics.</li><li>Exercise sound judgment and discretion while handling sensitive employee information.</li><li>Manage priorities independently in a fast-paced environment.</li></ul>Coaching & Knowledge Sharing<ul><li>Serve as a resource for Tier 1 team members.</li><li>Assist with training, mentoring, and knowledge transfer activities.</li><li>Review work for accuracy and consistency when needed.</li></ul>Systems & Process Support<ul><li>Utilize HRIS and case management platforms to research, document, and manage employee requests.</li><li>Leverage internal knowledge bases and technology tools to support issue resolution.</li><li>Maintain accurate records and case documentation.</li></ul>Continuous Improvement<ul><li>Identify opportunities to improve processes and enhance the employee experience.</li><li>Support optimization of self-service resources and technology solutions.</li><li>Contribute ideas that drive operational efficiency and service excellence.</li></ul><h3>Qualifications</h3>Required<ul><li>High school diploma or equivalent.</li><li>2-4 years of experience in customer service, HR support, HR operations, or HR shared services.</li><li>Experience using HRIS platforms and case management systems.</li><li>Strong verbal and written communication skills.</li><li>Excellent problem-solving and critical-thinking abilities.</li><li>Ability to prioritize multiple tasks and work independently.</li><li>Strong attention to detail and organizational skills.</li></ul>Preferred<ul><li>Associate's or Bachelor's degree.</li><li>Experience with Workday or similar HRIS platforms.</li><li>Experience with ServiceNow or similar ticket/case management systems.</li><li>Experience coaching, mentoring, or supporting peers.</li></ul><h3>Ideal Backgrounds</h3><ul><li>HR Specialist</li><li>HR Coordinator</li><li>HR Support Specialist</li><li>People Operations Specialist</li><li>Employee Service Center Representative</li><li>Human Resources Representative</li><li>Customer Service Specialist</li><li>HR Shared Services Representative</li></ul><h3>Why Apply?</h3><ul><li>Fully remote work environment.</li><li>Opportunity to join a growing HR Shared Services team.</li><li>Exposure to HR operations, employee support, and process improvement initiatives.</li><li>Valuable experience within a large healthcare-focused organization.</li></ul>If you're passionate about delivering exceptional employee support, solving complex problems, and working in a collaborative environment, we encourage you to apply.Job Type & LocationThis is a Contract position based out of Denver, CO.Pay and BenefitsThe pay range for this position is $18.00 - $21.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully remote position.Application DeadlineThis position is anticipated to close on Aug 26, 2026. <h4>About TEKsystems</h4> We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. <h4>About TEKsystems and TEKsystems Global Services </h4> We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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