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Health Care - Operations Workflow Analyst
Health Care – Operations Workflow Analyst
Location
Remote – United States
Employment Type
Full-time
Work Arrangement
100% Remote (Home Office)
Salary
$74,519 – $119,231 annually (USD)
Travel
Up to 15% nationwide
Description
MAKE A DIFFERENCE AT OCHIN
OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.
We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.
At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.
Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.
Work Authorization
Candidates must be legally authorized to work in the United States on a permanent basis at the time of application.
This position is not eligible for employment visa sponsorship now or in the future. OCHIN does not provide sponsorship for employment-based visas or transfers of existing employment-based visas
Position Overview:
The Operations Workflow Analyst plays a critical role in ensuring the integrity, flow, and performance of ticket-based work management systems. This position is responsible for monitoring operational workflows and systems, safeguarding SLA compliance, and translating data into actionable insights that drive accountability and efficiency across teams.
This role partners closely with cross-functional stakeholders to ensure work advances seamlessly, risks are surfaced with precision, and leadership is equipped with clear, data-driven visibility into operational health.
Essential Functions:
Jira Work Monitoring and Flow Management
- Monitor Jira queues and backlogs on a daily basis to ensure work progresses efficiently through established workflows. Identify stalled, aging, or unassigned tickets and take proactive action to maintain momentum and clarity of ownership.
SLA Tracking and Compliance Support
- Track SLA performance with discipline, flagging tickets at risk of breach or already out of compliance. Partner with stakeholders to drive timely Resolution and reinforce accountability to service standards.
Follow-Up and Work Advancement
- Execute consistent, structured follow-up with ticket owners to ensure forward progress and completion. Escalate appropriately when work is blocked, delayed, or lacking responsiveness.
Data Analysis and Insight Identification
- Leverage Jira and Tableau data to identify trends, bottlenecks, and performance gaps. Provide clear, actionable insights that enable informed operational decision-making.
Dashboard and Report Development
- Design, build, and maintain Jira dashboards using filters and JQL, alongside Tableau reports that deliver transparency into ticket health, SLA adherence, and workload distribution.
Operational Reporting and Communication
- Deliver concise, executive-level reporting to leadership, including insights on ticket aging, SLA performance, emerging risks, and operational patterns.
Process Support and Continuous Improvement
- Identify inefficiencies within workflows and recommend enhancements that strengthen ticket management practices, improve reporting accuracy, and elevate SLA performance.
- Other duties as assigned
Requirements
Required
- Bachelor’s degree preferred or an equivalent combination of education and experience
- Minimum 2 years of experience in operations support, analytics, reporting, or administrative functions preferred
- Proficiency in Jira, including JQL, filters, dashboard creation, and workflow navigation
- Experience building and maintaining Tableau dashboards and reports is required
- Experience in an IT, healthcare or hospital environment is preferred
- Working knowledge of Excel, including data analysis and pivot tables
- Strong customer service skills and the ability to work across teams in a collaborative manner to drive outcomes
- Exceptional attention to detail and organizational discipline?
- Customer service focus and ability to work across teams to drive to outcomes.
- Analytical mindset with the ability to interpret data and translate it into action
- Demonstrated persistence and follow-through in driving outcomes
- Strong communication?skills with confidence engaging stakeholders at all levels, including leadership
- Self-directed, proactive approach with a clear sense of ownership and accountability
Base Pay Overview
OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.
Physical Requirements/Work Environment:
- Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations/teaching. Occasional decision making and independent judgment or action.
- Reading, speaking, writing, and understanding English.
- While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms.
- This position requires a virtual home-office environment, working remotely and will require that employees be on camera for all virtual meetings.
- The role routinely uses standard office equipment such as computers and mobile devices.
- Travel up to 15% may be required to support OCHIN’s business requirements for Go-Live installations or training which may require travel by air, vehicle, or train.
Work Location and Travel Requirements
OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.
Work from home requirements are:
- Ability to work independently and efficiently from a home office environment
- High Speed Internet Service
- It is a requirement that employees work in a distraction free workplace
- Travel up to 15% nationally may be required for on-site Go Live support based on business requirements for OCHIN
We offer a comprehensive range of benefits. See our website for details:
COVID-19 Vaccination Requirement
To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Salary Description
$74,519 - $119,231
