Hardware Support Engineer, Robotics Technical Services

<strong>Description<br><br></strong>Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit right in here at Robotics Technical Services (RTS).<br><br>We are a smart team of doers who work passionately to apply advances in robotics and software to solve real-world challenges that will transform our customers' experiences in ways we can't even imagine yet. The RTS Field Support team provides critical support to internal fulfillment and transportation network customers relying on advanced robotics technology.<br><br>In this role, you serve as the vital link between on-site technicians and RTS engineering teams, ensuring maximum performance of advanced robotics systems. You will launch new systems, develop preventative maintenance procedures, ensure spare part availability, proactively monitor system performance, provide troubleshooting support, and drive continuous improvement initiatives across Amazon's fulfillment network. You will establish standard operating procedures, performance metrics, and feedback mechanisms that enable the RTS team to scale effectively. Working closely with technical support teams and regional support managers, you will build a cohesive organization responsible for the safety, reliability, and performance of emerging robotics technology. This role requires independent judgment and comfort working with ambiguity in a complex, fast-paced, high-throughput environment where multi-tasking is essential.<br><br>Key job responsibilities<br><br><ul><li> Provide on-site support for new product implementations, upgrades, hardware audits, and troubleshooting for advanced robotics systems</li><li> Partner with site-level RME teams to maximize advanced robotics system performance</li><li> Identify, analyze, and resolve mechanical and system issues across the RTS product suite</li><li> Design and implement electro-mechanical tools, fixtures, and diagnostic solutions to minimize troubleshooting and machine downtime</li><li> Develop and implement proactive monitoring tools to measure safety, reliability, and performance of advanced robotics systems</li><li> Create escalation processes, standard operating procedures, and preventative maintenance protocols for the RTS product suite</li><li> Design and lead training sessions and develop training content for on-site RME teams</li><li> Develop and implement spare parts management systems and processes</li><li> Produce performance reports and provide "voice of the customer" feedback to development and support teams</li><li> Up to 50% travel expected<br><br></li></ul>A day in the life<br><br>Your day begins by reviewing system performance reports for your region. Perhaps the metrics dashboard revealed unusual performance at a facility or spare parts dropped below threshold at a site. You analyze metrics to identify trends and risks, developing de-risking actions for leadership's weekly business review. You troubleshoot with RME technicians via video, walking them through diagnostic procedures. On-site, you conduct hardware audits for new deployments, gathering customer feedback. Afternoons include designing tools, optimizing processes, and coordinating with regional managers on scaling strategies. Throughout, you're the critical link between field technicians and engineering teams.<br><br>Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:<br><br><ul><li> Medical, Dental, and Vision Coverage</li><li> Maternity and Parental Leave Options</li><li> Paid Time Off (PTO)</li><li> 401(k) Plan<br><br></li></ul>If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!<br><br><strong>About The Team<br><br></strong>RTS Field Hardware Support Engineers (FHSE) ensure that our customers—site Reliability and Maintenance Engineers—are equipped to independently maintain Amazon Robotics technologies. Our team achieves this by identifying deficiencies, communicating risk, and proposing mitigation strategies. Our hands-on approach to testing, troubleshooting, and investigating puts us in the shoes of operators and technicians in the field. We work backwards from these insights to satisfy engineering requirements, partnering with safety, hardware, software, and cross-functional support teams.<br><br><strong>Basic Qualifications<br><br></strong><ul><li> Bachelor's degree or above in Mechanical, Electrical, Industrial Engineering, or related STEM field</li><li> Knowledge of networking fundamentals</li><li> Experience working in a 24/7 production environment</li><li> Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred</li><li> Knowledge of configuration management systems, such as Puppet, Chef, Ansible, or related systems</li><li> Experience in Linux systems administration and/or development<br><br></li></ul><strong>Preferred Qualifications<br><br></strong><ul><li> 2+ years of site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration experience</li><li> 1+ years of building scripts, tooling, and automation for large-scale computing environments experience</li><li> Experience in site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration</li><li> Experience in network capture and systems troubleshooting</li><li> Experience building scripts, tooling, and automation for large-scale computing environments<br><br></li></ul>Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br><br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br>The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at TX, Dallas - 82,400.00 - 144,100.00 USD annually<br><br>USA, TX, Pflugerville - 82,400.00 - 144,100.00 USD annually<br><br>USA, TX, San Antonio - 82,400.00 - 144,100.00 USD annually<br><br><br><strong>Company</strong> - Amazon.com Services LLC<br><br>Job ID: A10526708

Back to blog

Other Jobs To Apply

Online Data Entry/ Customer Service Support (Remote)

Amazon Package Delivery Driver - Earn $17.00 - $25.00/hr

Remote Client Agent (Work From Home) | Flexible Schedule

Billing Rates Specialist (Legal)

Amazon Warehouse Associate – Cincinnati, OH

Licensed Practical Nurse - Best Paying Nursing Job Without a Degree

Solid Waste Supervisor at City of Myrtle Beach, SC Myrtle Beach, SC

White House Internship Program

Warehouse Operations

Amazon Flex - Delivery Driver

Customer Service Rep (100% Work From Home)

Telehealth Nurse Practitioner (Part-time / Flexible)

Travel L&D RN - $2,599 per week

Warehouse Worker/Mailroom Inserter

Online Order Filling Team Associate

Urgent Hiring Warehouse Associate in Palmdale CA

Amazon Product Quality Reviewer – Remote Position

Air Cargo Ramp Agent- LIH

Remote Medical Coder – Entry Level (Training Provided)

Live Chatter for OnlyFans – No Phone Calls Required

Medical Review Nurse - Home Health Auditor - Remote

[Remote] Cybersecurity Analyst, Entry Level

Aviation Scheduling Manager at Walt Disney Company: 100% Remote (Burbank, CA)

Early Morning Dispatch Driver

Fayetteville Job:Night Shift DSP Driver(Part-Time)

Immediate Opening in Memphis for a Amazon Delivery Station Customer

Amazon Picker Packer – Huntsville, AL

Hiring Now: Hobby Lobby Remote Jobs Work From Home  Part Time

Director, Workforce

Daytona Beach Job:Early Morning Dispatch Driver(Part-Time)

Warehouse Worker (Temp – DAY 12h shift)

Part-time Entry-Level Amazon Customer Support Agent (Remote, Part-Time) Job ID- 1541

Amazon Warehouse

Amazon Fulfillment Center - Order Picker

Head of CyberSecurity at AIOS — Remote, $150-250k/yr inc equity

Recruiting:Global Charter Attendant in Atlanta,GA | Hiring

Courier Driver – Dallas–Fort Worth & Surrounding Area (Independent Contractor)

Warehouser - Full-Time

Remote Chat Moderator Career Opportunity - Flexible, High-Paying, and reputed company-Rich Environment at blithequark

Walgreens Needs Customer Service Associate Part-time in San Antonio

Remote Appointment Setter - No Experience Needed, Growth

Delivery Driver: Training + $22.75/hr + Benefits + Vehicle

Call Center Representative Agent Work From Home - Part Time Focus Group Panelists

Remote job American Express Remote Jobs (Customer Service Jobs ) Job ID- 661 Job ID- 2864

Remote Data Entry Amazon Specialist – Entry-Level, No Experience Needed – Part-Time – Join hirequest

Quality Specialist

Head of Customer Service (Remote)

Remote Non-Phone Jobs Thrive in a Quiet Work Environment, Earn $25-$35/Hour

Work From Home Customer Service Rep

Seeking Remote Content Moderators!