Global Technical Support Engineer – Informatics Applications

Job Description:

  • Provide technical leadership, working across functions to identify root causes and resolve challenging issues facing Informatics customers across North America
  • Provide escalation process management, and action-planning to ensure compliance with standard work, effective teamwork and rapid resolution of middleware product and networking issues
  • Investigate complex problems through remote data stream collection and in-depth analysis to guide collaborative resolution efforts
  • Coach & mentor field engineers and applications associates through the repair process of individual workstations, servers and analyzer connection hardware
  • Apply and further develop knowledge of cloud-based solution architecture, deployment and troubleshooting

Requirements:

  • Bachelor’s Degree with 3+ years’ supporting laboratory middleware Data Innovations, EPIC Beaker, Cerner Oracle Health or Life Science LIS experience (or similar)
  • Strong computer networking and/or LIS implementation/development experience
  • Ability to travel up to 25% - 75% travel, overnight, within North America
  • Must have a valid driver’s license with an acceptable driving record
  • Ability to lift, move or carry equipment up to 50lb

Benefits:

  • health care program
  • paid time off
  • 401(k) to eligible employees
  • flexible remote working arrangements
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