German Customer Support Agent (iGaming)

<p><span><strong id="docs-internal-guid-2fdd95d7-7fff-a709-33dc-2dd92ae03894">Location:</strong> Remote / Hybrid </span>(Europe)<span><strong id="docs-internal-guid-2fdd95d7-7fff-a709-33dc-2dd92ae03894"><br>Schedule: </strong>8-hour shifts (11:00-19:00 or 14:00-22:00 EET)</span></p><p><span>We build high-performing digital products and brands in the global iGaming industry. We aim to deliver outstanding player experiences — and that starts with exceptional customer support.</span></p><p><span>We are looking for a <strong>German-speaking Customer Support Agent </strong>who enjoys helping people, solving problems, and creating positive customer experiences. If you are curious about the iGaming industry and want to develop new skills in a fast-growing international company, this role offers a great opportunity to learn and grow.</span></p><p><span>You will become part of a supportive and collaborative team where your contribution directly impacts customer satisfaction and brand reputation.</span></p><p><strong>What will you do:</strong></p><ul><li><p><span>Provide professional and friendly support to customers via <strong>live chat and email</strong></span></p></li><li><p><span>Assist customers across <strong>multiple brands and gaming products</strong></span></p></li><li><p><span>Understand customer needs and offer effective solutions to their questions or concerns</span></p></li><li><p><span>Handle approximately <strong>70 customer cases per shift</strong></span></p></li><li><p><span>Work closely with internal teams to ensure issues are resolved efficiently</span></p></li><li><p><span>Identify opportunities to <strong>improve customer experience and internal processes</strong></span></p></li><li><p><span>Maintain a high standard of communication and customer care at all times</span></p></li></ul><p><strong>What we are looking for:</strong></p><ul><li><p><span><strong>Fluent German and English</strong> (written and spoken)</span></p></li><li><p><span>Strong <strong>customer-first mindset</strong> and commitment to service quality</span></p></li><li><p><span>Ability to <strong>identify issues, troubleshoot, and resolve problems efficiently</strong></span></p></li><li><p><span>Patience, empathy, professionalism, and <strong>critical thinking</strong> when handling customer concerns</span></p></li><li><p><span>Ability to <strong>manage multiple conversations and tasks simultaneously</strong></span></p></li><li><p><span>Strong teamwork and communication skills</span></p></li><li><p><span>Capability to handle customer disputes calmly and professionally</span></p></li></ul><p><strong>Nice to have:</strong></p><ul><li><p><span>Experience in <strong>online casino or sportsbook environments</strong></span></p></li><li><p><span>Experience with customer support platforms such as <strong>Intercom, Zendesk, or LiveChat</strong></span></p></li></ul><p><strong>What we offer:</strong></p><ul><li><p><span><strong>Competitive salary</strong> with a <strong>monthly performance bonus</strong> (after probation)</span></p></li><li><p><span><strong>4 weeks of structured onboarding and training</strong></span></p></li><li><p><span>Supportive team environment and international company culture</span></p></li><li><p><span><strong>Hybrid or fully remote work options </strong>(depending on location)</span></p></li><li><p><span>Opportunities for <strong>career development and internal growth</strong></span></p></li><li><p><span><strong>28 calendar days of annual leave</strong></span></p></li><li><p><span>Startup environment with <strong>minimal bureaucracy and fast decision-making</strong></span><br><br>If this sounds exciting, apply with your CV in English! </p></li></ul>

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