Field Service Technician, Appliance Repair

Job Description:

  • Travel offsite to customers' locations to perform maintenance and repair of LG equipment.
  • Use safety equipment, vehicles, and diagnostic tools provided by LG.
  • Conduct technical diagnosis and specialized repairs on electronics and home appliances.
  • Diagnose problems, assess their extent, document findings, and decide whether to repair products or replace parts.
  • Process paperwork and perform data entry immediately and accurately after each job.
  • Pre-screen next-day service calls by obtaining information to assist diagnosis before arriving at customers' homes.
  • Meet or exceed company metrics, including customer satisfaction, fix-right-first-time, revisits, parts management, and overtime percentage.
  • Deliver exceptional customer experiences while servicing LG products in customers' homes.
  • Represent LG professionally as the customer-facing representative.

Requirements:

  • Minimum 1 year experience in a technical role (Appliance repair preferred).
  • Experience repairing major appliances, including refrigeration/sealed systems, cooking, and cleaning products.
  • Experience using tools and diagnostic test equipment.
  • Ability to properly troubleshoot, diagnose, repair, and document product/system issues.
  • Valid Driver’s license in good standing.
  • Ability to obtain appropriate EPA Certification.
  • Ability to meet physical requirements associated with field service repair, including continuous bending and lifting up to 50 pounds.
  • Ability to work coverage in the greater Portland, ME metro and surrounding areas.

Benefits:

  • No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
  • Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
  • Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
  • Performance based Short-Term Incentives (varies by role).
  • Access to confidential mental health resources to help you and your loved ones improve your quality of life.
  • Personal fitness goal incentives.
  • Paid parental leave.
  • Support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
  • Group Rate Life and Disability Insurance.
  • Crafted employee experience designed to foster professional growth.
  • Focus on health and well-being.
  • Internal community and professional development support.
  • Employees are provided vehicle and diagnostic tools by LG.
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