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Executive Operations Manager
We are looking for a highly detail-oriented Executive Operations Manager to serve as the operational right hand to the CEO across marketing, retail sales execution, and executive administration. Unlike a generalist EA or Operations Manager, this role demands a unique blend: trafficking marketing initiatives, managing EDI/retailer portals and invoicing, coordinating with agencies, and handling executive logistics with precision. This is a high-trust, high-visibility role for a candidate who excels in both strategic coordination and hands-on execution.
Key Responsibilities
- Traffic marketing initiatives across PR, social media, CRM, wholesale, and agency partners
- Maintain a master marketing calendar and product launch tracker
- Ensure alignment across messaging, campaign timelines, and deliverables
- Prepare concise executive summaries for CEO review
- Convert strategic direction into clear briefs for internal and external partners
- Track campaign KPIs and ensure reporting is delivered on time
- Manage incoming retailer orders from national and independent accounts
- Oversee EDI systems and retailer portals (e.g., RangeMe, SPS Commerce, retailer-specific portals)
- Coordinate invoicing, ensure billing accuracy, track payment timelines and receivables
- Liaise with fulfillment partners to confirm shipment timelines
- Maintain retailer documentation and compliance requirements
- Prepare sell-through and retail performance summaries
- Track agency invoices and marketing-related expenses; coordinate with accounting on payments
- Manage CEO calendar, scheduling, travel (flights, hotels, transportation), agendas, and post-meeting summaries
Required Qualifications
- 4-8 years of experience in operations, marketing operations, sales operations, or executive support
- Experience managing EDI systems and retailer invoicing (strongly preferred)
- Strong project management skills across multiple concurrent workstreams
- Excellent written communication and executive summary capabilities
- Advanced organization and attention to detail
- Experience working with marketing agencies or cross-functional marketing teams
- Fully fluent in English
- Ability to commit long-term and full-time
Preferred Qualifications
- Background in CPG, retail, or beauty/wellness brands
- Experience with retailer portals such as SPS Commerce, RangeMe, Faire, or specific retailer systems
- Familiarity with Shopify, NetSuite, or QuickBooks for sales/finance reconciliation
Tools & Technologies
- EDI platforms (SPS Commerce, retailer portals), Shopify, NetSuite, QuickBooks, Google Workspace, Microsoft Office, Asana, Notion, Slack, Zoom, Klaviyo or HubSpot
Core Competencies
- Discreet right hand to the CEO
- Equally comfortable in marketing strategy and finance reconciliation
- Highly structured and follow-through driven
- Skilled at translating strategy into briefs and trackers
- Trustworthy with confidential commercial details
What We Offer
- Best salaries in the industry
- Work from anywhere permanently
- Opportunities for growth and advancement
- A fast-paced and collaborative environment
- A warm, people-first company culture
- Get paid in your currency of choice
- Full benefits
This is a full-time, long-term role, dedicated exclusively to one of our clients. All roles at Persona are 100% work-from-anywhere. Once hired, we will carefully match you to a client company that best suits your career background, skills, and goals.