Entry-Level Live Chat Support Agent – New York City, NY

Samuel Payne is hiring a part-time Entry-Level Live Chat Support Agent in New York City, New York. Earn $25 per hour while helping customers get prompt, informative support and a smooth online experience. This is an on-site role, not a remote position.

Key Responsibilities

  • Respond to customer inquiries through live chat with clear, timely information.
  • Resolve customer issues using sound problem-solving and attention to detail.
  • Handle multiple chats while maintaining high service standards.
  • Record customer interactions accurately in the CRM system.
  • Collaborate with teammates, share customer feedback, and contribute ideas to improve service processes.
  • Attend team meetings and work toward customer satisfaction and response-time goals.

Required and Preferred Qualifications

  • High school diploma or equivalent required.
  • Strong written and verbal communication skills.
  • Problem-solving and time-management skills.
  • Customer service experience preferred, but not required.
  • Familiarity with chat support tools and CRM software is a plus.
  • Flexibility to work evenings and weekends as needed.

Schedule and Work Environment

This part-time position is based in New York City and may include evening and weekend shifts. Join a supportive team that values employee growth, collaboration, and feedback.

Compensation

$25 per hour

Apply to join Samuel Payne as an Entry-Level Live Chat Support Agent in New York City.

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