Enterprise Support Specialist

Job Description:

  • Manage inbound support tickets across chat, email, phone, and SMS
  • Troubleshoot and resolve customer issues end to end with clear communication and follow up
  • Escalate complex or high impact issues with complete context and proper documentation
  • Deliver high quality, empathetic, and efficient customer support
  • Follow established workflows, processes, and quality standards
  • Partner with teammates and cross functional teams to resolve issues
  • Identify recurring issues and flag opportunities to improve workflows or documentation
  • Support DoorDash Commerce Platform products that help merchants grow through first-party channels
  • Report to the Senior Support Supervisor within the Merchant Success Operations team

Requirements:

  • 3+ years of experience in Customer Support or Operations within a SaaS, technology, or online platform environment
  • Strong written and verbal communication skills
  • Experience handling customer issues end to end, including troubleshooting and follow up
  • Ability to manage multiple priorities in a fast paced, queue based environment
  • Sound judgment in deciding when to resolve independently versus escalate
  • Experience handling escalations or frustrated customers with professionalism and empathy
  • Familiarity with ticketing platforms such as Intercom, Zendesk, or similar systems
  • Strong attention to detail and ability to maintain clear and accurate case documentation

Benefits:

  • 401(k) plan with employer matching
  • 16 weeks of paid parental leave
  • Wellness benefits
  • Commuter benefits match
  • Paid time off
  • Paid sick leave in compliance with applicable laws
  • Medical, dental, and vision benefits
  • 11 paid holidays
  • Disability and basic life insurance
  • Family-forming assistance
  • Mental health program
  • Flexible paid time off/vacation for salaried roles
  • Vacation accrued for hourly roles
  • Comprehensive benefits and perks including premium healthcare
  • Wellness expense reimbursement
Back to blog

Other Jobs To Apply

Experienced Software Engineer

🌎 Software Engineer (GitHub Contributor), Remote- Contract

Part-Time Shopify Data & PO Coordinator (Remote)

Customer Support Specialist (Remote) – AT Chewy

X (Twitter) Account Manager, Content Creator & reputed company Specialist

Target Work From Home Jobs Las Vegas, Remote At Home Jobs Apply In US ( Director )

Administrative Assistant, Director (Remote)

Software Engineer II - Reliability Engineering Tooling (Remote)

Hobby Lobby Remote Customer Service, Remote Jobs

Eddie Bauer Work From Home Jobs (Customer Support) $75000/Year

Corporate Communications Coordinator (Contract)

Careercusp: FULL TIME Hulu Content Moderator $370/hours

Part Time Data Engineering Manager - reputed company Xbox Game Studios Quality - Remote Opportunity with Flexible Work Arrangements

Customer Service Rep (100% Work From Home)

User Operations Associate, Support

Billing Coordinator I (Healthcare Billing Specialist REMOTE)

CVS Health Customer Support Rep – Remote

Call Center Service Advocate I - Remote

Senior account resolution representative

Principal Analyst - Digital Compliance (Remote)

United Airlines Reservations Representative (Remote)

American Airlines Reservation Agent (Remote)

Remote Airport Operations Agent | $20-30/hr | Flexible Shifts

Delta Airlines Work From Home (Remote)$27/Hour

Remote job American Express Remote Jobs Virtual Customer Care Professional Job ID- 602 Job ID- 2795

Costco Customer Service Representative (Remote)

( Senior Specialist ) Remote Jobs Paying 30 An Hour, Work From Home Jobs San Antonio @ Get Dream Job

Starbucks Hiring Near Me, Starbucks Remote Careers @ Get Dream Job

Call Center Agent (PT or FT - 100% Work From Home)

Disney Remote Jobs, Disney Work From Home Jobs @ Get Dream Job

Strategic Negotiator, Energy Market Development, Virtual Power Plants and Distributed Capacity

Amazon Customer Service - Work From Home $16-$24/hr

Apple Remote Jobs in USA $30/Hour

Tesla Work From Home Jobs (Customer Service, Entry Level)

vacancy remote job Remote Tesla Jobs From Home Job $21An Hour Job ID- 1045

Netflix Jobs Work From Home, Remote Netflix Jobs @ Get Dream Job

Program Manager, People Strategy

Staff Product Designer, Listing & Inventory

Engineering Manager - Music at Spotify: 100% Remote (NY)

Remote-Ready Podcast Sales Strategy PM

Content Solutions Specialist (Java, Python, or YAML)

Sr Live Event Technology Engineer

Project Manager, VoIP - Comcast Business

Virtual - Comcast Business Sales - Loyalty

Distinguished Threat Hunter at Verizon: 100% Remote (Temple Terrace, FL, Alpharetta, GA, Irving, TX, Charlotte, NC, Livingston, NJ)

Retail Sales Consultant

Supervisor Employee Services Contact Center - REMOTE

Mobile Trailer Technician - 1 Yr Experience - Earn $19.59- $45.39/Hour

Business Development Executive - Full-time

Sr. Digital Products & Innovation Analyst