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Enterprise Printing Technical Writer (VA ESOM) Remote / Telecommute Jobs
Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.
By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.
Kentro is hiring for an Enterprise Printing Technical Writer to support our Veterans Affairs ESOM contract.
The Enterprise Printing Technical Writer develops and maintains the technical documentation that enables the successful implementation, operation, and long-term support of the Enterprise Printing environment. Partnering with Solutions Architects, Enterprise Printing Engineers, Security Analysts, and operational stakeholders, this individual transforms complex technical concepts into clear, actionable documentation that supports standardized processes and consistent execution across the enterprise.
The Enterprise Printing Technical Writer is responsible for developing and maintaining the technical documentation that supports the enterprise printing environment throughout its lifecycle. This role works closely with engineering, security, operations, and support teams to create clear, accurate, and maintainable documentation that enables standardized implementation, efficient operations, effective knowledge transfer, and consistent support across the enterprise.
Location: t his position can be performed remotely within the United States and will support Eastern Time working hours.
Compensation Range: The salary for this position is between $70k-81k/annually. Factors affecting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Responsibilities
Technical Documentation
- Develop, maintain, and continuously improve technical documentation supporting enterprise printing hardware, software, print management systems, and supporting infrastructure.
- Create implementation guides, installation procedures, configuration documentation, operational runbooks, user manuals, quick-reference guides, troubleshooting documentation, and Frequently Asked Questions (FAQs).
- Ensure documentation remains current throughout the lifecycle of the Enterprise Printing Initiative as technical designs, firmware, software, and operational processes evolve.
Standard Operating Procedures (SOPs)
- Develop comprehensive Standard Operating Procedures supporting installation, configuration, administration, maintenance, monitoring, security controls, and operational support of enterprise printing environments.
- Document repeatable operational processes to ensure consistent service delivery across implementation and support teams.
Collaboration with Subject Matter Experts
- Partner closely with Enterprise Printing Engineers, Solutions Architects, Security Analysts, Printer Support Administrators, Operational Support Teams, and vendor partners to gather technical information and validate documentation accuracy.
- Participate in discovery sessions, design reviews, technical workshops, and pilot activities to accurately capture evolving requirements and solution decisions.
Knowledge Management
- Develop and maintain a centralized documentation repository that serves as the authoritative source for enterprise printing documentation.
- Establish documentation standards, version control practices, and review processes to ensure consistency and quality across all deliverables.
Training and User Enablement
- Develop user-focused training materials, job aids, instructional guides, and knowledge articles that support the successful adoption of enterprise printing capabilities.
- Create documentation supporting secure printing, mobile printing, print release functionality, device operation, and basic troubleshooting for end users and operational support teams.
Knowledge Transfer
- Support operational readiness by developing documentation that enables effective knowledge transfer between implementation teams, engineering staff, Service Desk personnel, field support teams, and customer stakeholders.
- Translate highly technical information into language appropriate for end users with varying levels of technical expertise.
Qualifications
- Bachelor's degree in Technical Writing, Communications, English, Information Technology, Computer Science, or a related field. Four (4) years of additional relevant experience may be substituted for the education requirement.
- Minimum of 2-5 years of technical writing experience supporting enterprise IT infrastructure, hardware, enterprise software, or federal IT environments.
- Demonstrated experience creating documentation for complex IT systems, infrastructure, or enterprise technology implementations.
- Proven ability to explain highly technical data, concepts, and processes in simple, easy-to-understand language appropriate for end users of complex IT systems and projects.
- Experience gathering technical information from multiple stakeholders and converting technical data into clear, concise written narratives.
- Strong understanding of enterprise printing technologies, networking concepts, print servers, print management solutions, or comparable enterprise infrastructure technologies.
- Experience using Microsoft Office products, including Word, Excel, PowerPoint, and Visio, along with documentation, graphics, and content management tools such as Confluence, MadCap Flare, Adobe FrameMaker, or equivalent platforms.
- Demonstrated ability to use a variety of word processing, spreadsheet, graphics, and scheduling tools to produce high-quality technical documentation.
- Exceptional written and verbal communication skills with strong editing, proofreading, organizational, and document management abilities.
- Ability to work collaboratively with technical and business stakeholders while managing multiple documentation efforts in a fast-paced project environment.
- Exceptional attention to detail with a commitment to producing accurate, technically sound, and customer-focused documentation.
Preferred Qualifications:
- Federal governement contracting experience.
Clearance Requirement:
- US Citizen or Green card holder
- Willing and able to obtain and maintain Public Trust Clearance
- Must meet updated ID requirements:
- If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.
Benefits
The Company
We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let's solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.
We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.
Industry Recognition
Growth | Inc 5000's Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.
Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner - Mid-Size Companies, Companies Owned by People of Color; Department of Labor's HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award
Benefits
We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees - Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.
We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities - virtual and in-person - e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.
Commitment Equal Opportunity Employment & VEVRAA
Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.
Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.
As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.
We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.
Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.
How to Apply
To apply to Kentro Positions- Please click on the job link and then click the blue "Apply" button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance.
Accommodations
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us .
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