Engagement Specialist, Experienced

Job Description:

  • Serve as the first point of contact for patients through onboarding, scheduling, and relationship-focused outreach
  • Facilitate CHE completion in nephrology offices, clinics, or via telehealth
  • Coordinate with Nurse Practitioners and clinics to prepare for in-person appointments
  • Make outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling
  • Schedule telehealth CHEs for patients unable to attend in person
  • Welcome new patients and collect concerns from existing patients
  • Escalate concerns to RNs or Nurse Practitioners as appropriate
  • Maintain accurate documentation and communicate patient updates to the care team
  • Build trust, influence patient participation, and overcome engagement barriers
  • Organize outreach by urgency and importance to maximize patient impact
  • Function across both ES and CC capacities

Requirements:

  • High School Diploma or GED required
  • Associate’s or Bachelor’s Degree preferred
  • Prior IKC experience required (CC/ES)
  • 2+ years professional work experience in a customer service, patient-facing, or telephonic outreach role preferred
  • Prior experience in a healthcare setting preferred
  • Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
  • Strong verbal and written communication skills
  • Active listening and motivational techniques
  • Highly organized, with excellent time management and follow-through skills
  • Ability to work autonomously and collaboratively with care team members
  • Must reside in Pacific or Mountain time zones
  • Quiet, private home workspace with high-speed internet required

Benefits:

  • Comprehensive medical, dental, and vision benefits
  • 401(k) match
  • Paid time off
  • PTO cash out
  • Family resources
  • EAP counseling sessions
  • Headspace® access
  • Backup child and elder care
  • Maternity/paternity leave
  • Professional development programs
  • On-demand virtual leadership and development courses through StarLearning
  • Full IT setup provided
  • Flexible start time between 7:00–8:00 AM
  • No nights or weekends
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