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Engagement Manager, Clinical Documentation Integrity
About Chartis Chartis comprises over 1,350 professionals who value working for a purpose-driven organization, people who have committed their careers to helping providers, payers, technology innovators, retail companies, and investors create and embrace solutions that reshape healthcare for the better. We work with over 900 clients annually to help make US healthcare more affordable, accessible, safe, and human. Through our family of brands—Chartis, Jarrard, Greeley, and HealthScape Advisors—we have created a culture that prioritizes respect for our clients, commitment to each other, and unwavering integrity. From physicians, nurses, healthcare executives, and community health leaders to strategists, digital advisors, transactions experts, and healthcare futurists, we bring a diverse set of perspectives to assess healthcare challenges from every angle. Believing in what we do helps us attract and retain the best and brightest because the work we do every day makes a meaningful impact. This theme of believing in a better way forward is woven into our brand, Believe in better. Chartis has offices in Boston, Chicago, New York, San Francisco, Washington D.C., and Nashville. Remote work is allowed. Role Overview To support our rapid growth, we seek an experienced Clinical Document Integrity (CDI) Engagement leader to join Chartis in our High-Reliability Care Solutions (HRC) practice, aligned to our Clinical Transformation line of business. Engagement Managers are integral members of our consulting teams, leading Analysts, Associate Consultants and Consultants on projects with healthcare provider clients typically spanning 3-6 months in duration. Engagements do vary in duration and are supported by teams of Consultants and Analysts. Within our HRC practice, we have several offerings all focused on improving quality, safety, and reliability. The Engagement Manager focused on CDI will lead a variety of complex projects in the areas of quality, patient safety, and clinical documentation improvement. Responsibilities
- Lead the problem-solving process and day-to-day management of engagement teams, including overseeing teams’ analysis and deliverables, often coordinating with subcontractors as well as consulting team members.
- Apply thought leadership to client engagements, generating actionable insights that drive meaningful improvement for the firm’s clients, developing frameworks and approaches with broad potential impact.
- Build and maintain client relationships drawing upon healthcare knowledge and insights to address issues within and beyond the scope of specific consulting engagements.
- Create sophisticated, compelling communications that motivate clients to action.
- Act as a coach and mentor to junior staff, rapidly developing their skills and knowledge through an apprenticeship-based development model.
- Help build the firm’s portfolio of business through support of client proposals, participation in industry events, and other marketing activities.
- Contribute to firm initiatives focused on talent (e.g., recruiting, training), knowledge (e.g., IP development, white papers), and other core areas.
- Bachelor's degree required, master's degree highly preferred
- RN required; candidates must have had experience in a clinical setting along with a CDI background at the hospital setting
- Clinical Documentation Specialist (CCDS) certification required
- 5+ years of demonstrated experience working in a hospital/health system in a Clinical Documentation Specialist or leadership role
- Advanced clinical expertise and extensive knowledge of complex disease processes with a broad clinical experience in an inpatient setting
- Knowledge of coding rules and guidelines required
- Extensive knowledge of regulatory systems and Medicare Part A
- Ability to conduct medical record reviews and assess clinical severity of patients
- Robust understanding of the quality improvement process and risk-adjustment methodologies used in ratings and rankings platforms (e.g., Elixhauser comorbidities, HCCs, SOI, ROM, POA, etc.)
- Recent demonstrated experience performing inpatient chart audits including cc/mcc optimization and risk adjustment
- Experience leveraging grouper logic and various benchmarking tools to evaluate documentation integrity and performance trends
- Robust understanding of risk adjustment specific to Mortality improvement, along with other clinically relevant tactics for improving observed to expected ratios
- In-depth knowledge on PSIs and exclusion criteria
- Demonstrated Experience developing and executing Clinical documentation specialist (CDS) and physician education
- 3-5 years of experience delivering healthcare consulting in a professional services firm
- Ability to prioritize client patient safety/organizational vulnerabilities with understanding of core/systemic issues
- Excellent critical thinking and analytical skills.
- Superior communicator able to convey insights in a way that motivates clients to action, both verbally and in presentations and proposals.
- Strong people leader, adept at managing team’s work while developing colleagues’ capabilities
- Ability to work collaboratively under tight deadlines and while managing multiple priorities
- Advanced skills in MS Excel, Access, and PowerPoint
- Ability to travel up to 80%
- Passion for materially improving the delivery of healthcare in the world.
