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Engage Clinical Care Specialist, Multistate
JR-133423 At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place. Job Description: Engage Clinical Care Specialist Full Time Remote The Engage Clinical Care Specialist is part of the ElaraConnect suite of patient engagement programs that aims to improve patient outcomes on-service. The Engage Clinical Care Specialist supports the PCS Engage and PCS Branches, acting as a liaison for patients to ensure the patient’s needs are appropriately addressed. Engage Clinical Care Specialist are responsible for following up on change in condition responses from PCS caregivers, coordinating care with patient/caregiver/physician, working with insurance providers to ensure adequate Plan of Care is in place, educating patient/caregivers r/t change in condition and referring to appropriate service lines as needed. Engage Clinical Care Specialist are assigned a market territory to support and assist potential patients. Engage Patient Care Specialists conduct remote assessments and coordinate care in collaboration with PCS caregivers and PCS branch staff At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there’s no place like home, and that’s why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as a Clinical Care Specialist by providing quality care. Being a part of something this great starts by carrying out our mission every day through your true calling: being an outstanding Clinical Care Specialist. To continue to be an industry pioneer delivering unparalleled care, we need a Clinical Care Specialist with commitment and compassion. Are you one of them? If so, apply today! As an Elara Caring Clinical Care Specialist, you’ll contribute to our success in the following ways:
- Receives and maintains program referrals for assigned market (states or branch groups) identified by ElaraConnect program(s), ensuring appropriate and adequate documentation for reporting and compliance needs
- Reviews all available patient notes and summaries to ensure personalized customer service and care coordination.
- Suggests revisions to the plan of care in response to identified patient care issues and notifies the Insurance plan and local PCS Branch team as appropriate.
- Implements all available actions to prevent avoidable hospitalizations and ER visits.
- Work autonomy and flexible schedules
- 1:1 patient care
- Supportive and collaborative environment
- Competitive compensation package
- Tuition reimbursement for full-time staff and continuing education opportunities for all employees
- Comprehensive insurance plans for medical, dental, and vision benefits
- 401(K) with employer match
- Paid time off, paid holidays, family and pet bereavement
- Pet insurance
- Graduate of an accredited school of professional nursing
- Current Certified Licensed Vocational/Practical Nurse (LVN/LPN)
- Minimum of two (2) years of active experience as a Licensed Practical Nurse
- Experience in Medicare/Medicaid home health care benefits, policies and procedures preferred.
- Reliable transportation for in-office meetings or other reasonable requests to be in office for daily tasks
- Advanced nursing skills as defined by accepted nursing standards, including ability to manage patient needs, knowledge of medical terminology, clinical evaluations, and recommendation for appropriate care
- Advanced time management, planning and organizational skills – Ability to set timeframes, match resources to tasks, and plan ahead
- Advanced customer service skills – Ability to seek patient feedback, advocate for patient, understanding of patient needs, and managing patient expectations
