Disability Services Waiver Case Manager *Hiring Incentive Included*

Come work for Keystone to support our mission of strengthening the capacity of individuals and families to improve their quality of life.

Keystone employees enjoy:

  • A Flexible Workplace
  • Great Work Culture
  • Comprehensive job related training
  • Growth Opportunities


Full Time employees at Keystone are offered a full slate of Benefits including: Medical, Dental, Vision, Flexible Savings Accounts and Health Savings Accounts. Benefit eligible employees also receive Sick and Vacation Leave, 12 Paid Holidays, Employer paid Life Insurance, Long Term Disability and Employer contributions to Health Savings Accounts and 403B matching.


Title: Disability Services Waiver Case Manager

Status: Regular, Full Time

Classification: Exempt

Reporting Relationship: Case Management Supervisor – Senior Services

Program/Department: Senior Care Management Services

Salary Range: $47,000 - $51,000 annually


A Hiring Bonus of $1000.00 will be awarded to the candidate selected after 30 ($250.00) and 90 days ($750.00) of employment.


Position Description:

A Disability Services Waiver Case Manager provides person-centered assessment, planning, facilitation and advocacy for options and services to meet the needs of elderly or adults with disabilities who are enrolled on Community Access for Disability Inclusion (CADI) Waiver program in Ramsey County.

This position will monitor health and safety needs of individuals and intervene as necessary, ensure effectiveness of services provided and collaborate with other professionals working with those you serve.


This position offers a Hybrid work model where the selected candidate may work in the Office or Remote from home.


Essential Functions:

95% Case Management

  • Provide person-centered case management services that assist individuals who receive Home and Community Based Waiver Services in locating and gaining access to needed waiver and other state plan services while meeting the person’s goals related to medical, social, housing, employment and various other goal areas
  • With the individual’s involvement, develop and implement a person-centered Coordinated Services and Support Plan (CSSP) that is based on the MnChoices assessment results and within the county approved allocation for the person
  • Evaluate, facilitate and monitor services and individual progress in relationship to established goals and objectives. Works with the person to adjust service plans as necessary
  • Plan and arrange for services via Service Agreement and inform Ramsey County Clerk of the proposed services to be authorized including: service type, provider, cost, frequency and total number of units needed for authorization
  • Act as a liaison with community and referral services
  • Maintain necessary records for continuity of service and reports to funding agencies
  • Maintain accurate case notes. Document all actions related to case management coordination for the individual. This includes all face-to-face and indirect interactions or written correspondence with the individual, individuals support system, service providers, and county staff. Documentation should reflect that active and consistent activity is taking place in an effort to support the person’s plan
  • Meet monthly billable time requirement
  • Complete all required paperwork, reports, and charting simultaneously and in an organized manner


5% Other

  • Participate in team meetings, agency all staff meetings, county meetings and trainings.
  • Participate actively in on-going professional growth and development; maintain appropriate professional behavior and participate in appropriate supervision
  • Obtain necessary CEU’s to maintain professional licensure status
  • Perform other duties as assigned.


Qualification Requirements

  • Bachelor’s degree in Social Work or related field.
  • Experience working with seniors or disabled adults in a community based setting, including experience with assessing strengths and needs, and providing information, referral and follow-up to other community resources.
  • Working knowledge of case management method of social work practice. Culturally competent. Excellent written and verbal communication skills. To perform this job successfully, candidate chosen must be competent in computer skills including database and internet experience as well as ability to type proficiently.
  • Strong organizational skills, attention to detail, flexibility, teamwork and the ability to manage multiple demands each day. Ability to work independently while using supervision appropriately.
  • A valid Minnesota driver’s license and current insurance as travel within Ramsey County and surrounding areas for home visits is required.
  • Must be able to pass a background and motor vehicle check.


Qualification Preferences

  • Minnesota Social Work Licensure preferred.
  • One or more years of social work experience working with Medicaid Waiver programs in Minnesota (Alternative Care, Elderly Waiver, CADI, DD, and BI Waivers) or working with a Managed Care Organization providing Minnesota Senior Health Options (MSHO) or Minnesota Care Options Plus (MSC+)


Physical/Mental Requirements

  • Physical working conditions include frequent computer work and telephone calls and moving around the office. In addition, this position requires the employee to drive to meet with clients in their homes on a daily basis.
  • Mental requirements include verbal and written communication abilities to conduct client assessments and develop care plans. Must possess good people and listening skills and be able to maintain client confidentiality. Must be able to professionally interact with Keystone staff and management, clients in the community and other social service organizations.
  • Equipment/technology requirements include familiarity with Microsoft Office software, copier and fax machine.


The above statements are not intended to encompass all the functions and qualifications of this position. Rather, they are intended to provide a general framework of the requirements of the job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.


EEO/AA EMPLOYER

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...