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Director of Operations

We are seeking an Operations & Administration, Director to join our ever-growing team and organization, working on the ultra-high-net-worth clients within the ULTRA (ULTR) business segment. The individual will lead a team of Client Service Associates and Administrators, to provide seamless support to our advisory team and ensure the highest level of client satisfaction by oversee the day-to-day operations of asset movements, new accounts, client onboarding, accounts services and alternative investments.Tasks:• Lead and mentor a team of professionals across Client Service and Operational Administration, fostering a culture of excellence and collaboration.• Conduct performance evaluations, provide feedback, and guide professional development for team members.• Manage escalated requests, resolving complex client and operational challenges efficiently.• Oversee processes for asset movements, including wires, journals, checks, ACHs, and alternative investments.• Ensure adherence to fraud and cybersecurity procedures and compliance with regulatory requirements.• Monitor daily treasury operations, including trading, cashiering, and problem resolution.• Optimize workflows and ensure operational congruence between departments.• Supervise new accounts setup, onboarding, and ongoing account services.• Collaborate with the Alternative Investments team to manage private equity, hedge funds, real estate, and other non-traditional assets.• Enhance the client experience through proactive problem-solving and alignment of internal processes with client needs.• Partner with advisors to provide subject matter expertise and ensure timely responses to inquiries.• Work closely with custodians and third-party vendors to streamline transactions and address issues.Collaborate with leadership to implement best practices and develop strategic initiatives that improve efficiency and service quality.Required Education and Experience:• Bachelor’s degree in Finance, Business Administration, or a related field. Advanced certifications (e.g., CFP, CFA) are a plus.• 3–5 years of experience in a management role within financial operations, wealth management, or investment advisory services.• Comprehensive understanding of traditional asset management, including dollar-cost averaging, asset allocation, and tax implications of transactions.• Expertise in custodial platforms (e.g., Charles Schwab, Fidelity, TD Ameritrade) and alternative investment operations.• Strong leadership skills with a proven track record of managing and developing high-performing teams.• Exceptional problem-solving abilities and a commitment to operational excellence.• Proficiency in technology platforms and tools, with an aptitude for learning new systems.#LI-MK1We welcome your interest in being a part of our firm. We believe in giving associates progressive opportunities, actively nurturing professional growth and giving back to the community. We are dedicated to building a diverse culture where everyone has the support they need to achieve their career goals. We offer an innovative workplace and a culture that fosters camaraderie, teamwork and work-life balance. By submitting your application, you agree to the collection and use of your personal information as described in our <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.marinerwealthadvisors.com/mariner-employee-applicant-privacy-notice/">Employee and Applicant Privacy Notice</a>.EOE M/F/D/V

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