Desktop Tech Support / IT Support

<p><strong>Please Note: This will be an 11-week contract with the possibility of extensions.</strong></p><p><br></p><p><strong><u>ABOUT THE ROLE</u></strong></p><ul><li>Our client is seeking a TDR Field Technician for an 11-week contract based in Columbus, OH. As a TDR Field Technician, you will work on-site as part of a field support team to upgrade IT infrastructure in preparation for an Epic system Go-Live. You will play a key role in PC and printer refreshes, environment device mapping, running Epic application test scripts, and providing hands-on support to clinical, business, and IT staff.</li><li>This position requires strong technical skills, outstanding customer service, and the ability to travel to multiple healthcare facilities.</li><li>You will report to Medasource Team Lead and client leadership throughout the project. Flexibility to work overtime and weekends is necessary, with a standard schedule of Monday to Friday, 8 am to 5 pm, totaling 45 hours per week.</li><li>Reliable transportation is required, and mileage expenses will be reimbursed.</li></ul><p><br></p><p><strong><u>WHAT YOU'LL DO </u></strong></p><ul><li>Provide excellent on-site customer service and IT support to end-users in fast-paced healthcare environments</li><li>Perform PC and printer refreshes, including setup, relocation, and deployment of new IT equipment</li><li>Conduct environment device mapping and run Epic application test scripts to ensure correct application installation</li><li>Troubleshoot and resolve ad-hoc IT support issues for clinical, business, and IT staff</li><li>Work closely with project management, Epic application teams, and client leadership to understand and fulfill field service support needs</li><li>Maintain flexibility to work overtime and weekend hours as required by project demands</li></ul><p><br></p><p><strong><u>WHAT YOU BRING</u></strong></p><ul><li>4+ years of IT desktop support or field technician experience</li><li>Outstanding customer service skills in a fast-paced healthcare environment</li><li>Experience with PC setup, relocation, refreshes, and all facets of desktop deployment</li><li>Knowledge of Windows operating systems and standard networking protocols (including TCP/IP and Ethernet)</li><li>Reliable transportation and ability to travel to multiple healthcare facilities (mileage expenses reimbursed)</li><li>Flexibility to work overtime and weekend hours as needed</li><li>Prior Epic/EMR or healthcare experience preferred</li></ul>

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