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Customer Support Specialist
<p>About the job</p> <p>🚨 We’re Hiring on behalf of our client : Customer Support Specialist 🚨</p> <p>💷 ZAR 12,500 – 25,000 Per Month | 📍 Remote – South Africa Based Candidates | 🕘 Mon–Fri, 7:00am–5:00pm</p> <p>A fast-growing, UK-based equipment services company is looking for a talented and motivated Customer Support Specialist to join their operations team.</p> <p>This role isn’t just about answering phones — it’s about building long-term relationships, solving problems before they arise, and becoming a trusted point of contact for valued customers across the UK.</p> <p>If you’re proactive, organised, and genuinely enjoy helping others, this could be your next big opportunity.</p> <p>🔧 What You’ll Be Doing:</p> <p>Building and nurturing strong customer relationships from first enquiry to final off-hire<br /> Managing orders, quotes, and service queries via phone, email, and website<br /> Acting as a key liaison between customers and internal departments (sales, transport, workshop, warehouse)<br /> Keeping CRM and internal systems updated with all account activity and hire data<br /> Proactively communicating order status, resolving queries, and managing expectations<br /> Contributing to the continuous improvement of support processes and customer experiences</p> <p>🔍 What We’re Looking For:</p> <p>Experience in a customer support or account management role<br /> Comfortable with high-volume communication and task management<br /> Strong communicator – both written and verbal<br /> Excellent attention to detail and organisational skills<br /> Proficiency with Microsoft Office (Outlook, Word, Excel)<br /> A self-starter who thrives in fast-moving, team-oriented environments</p> <p>Nice to Have:</p> <p>Experience working in an SME or equipment hire/logistics business<br /> Background in B2B customer service or client-facing operations</p> <p>💼 Why Join?</p> <p>🏖️ 25 days holiday + UK Bank Holidays<br /> 💡 Recognition & incentive programs<br /> 🤝 Supportive, down-to-earth team culture where “teamwork” actually means something<br /> 🚀 Real opportunities to grow, shape the role, and take on more responsibility</p> <p> </p>