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Customer Support Representative

Client Support Representative I Location: Remote (U.S.) About Kryterion Kryterion is a global leader in secure online testing and certification solutions. We partner with organizations around the world to deliver certification programs that help professionals demonstrate their skills and advance their careers. We're looking for a Client Support Representative I to join our team and help deliver an exceptional experience to our clients. If you enjoy solving problems, learning new technology, and helping people succeed, we'd love to hear from you. About the Role As a Client Support Representative I, you'll be the first point of contact for our clients, supporting test sponsors and program administrators who use Kryterion's Webassessor platform and online proctoring solutions. This is not a traditional call center role. You'll work directly with client administrators to help them manage certification programs, navigate platform features, troubleshoot issues, and ensure their programs run smoothly. Your ability to provide timely support and practical solutions will have a direct impact on our clients' success. What You'll Do <ul> <li>Respond to client inquiries via email, phone, chat, and ticketing systems</li> <li>Assist clients with user management, permissions, and administrator access</li> <li>Support exam setup questions, scheduling windows, and eligibility configurations</li> <li>Help clients navigate reporting tools, dashboards, and platform functionality</li> <li>Troubleshoot platform, account access, and configuration-related issues</li> <li>Provide guidance on platform features and best practices</li> <li>Document client interactions and resolutions within our ticketing system</li> <li>Escalate complex technical issues to the appropriate internal teams</li> <li>Meet established service level agreements (SLAs) and response time expectations</li> <li>Partner with colleagues across Support, Customer Success, and Product teams to deliver a seamless client experience</li> </ul> What We're Looking For Required Qualifications <ul> <li>1–3 years of customer support, technical support, SaaS support, or related client-facing experience</li> <li>Strong written and verbal communication skills</li> <li>Excellent problem-solving and troubleshooting abilities</li> <li>Ability to explain technical concepts in a clear and easy-to-understand way</li> <li>Strong attention to detail and organizational skills</li> <li>Ability to manage multiple priorities in a fast-paced environment</li> <li>Comfortable working independently in a remote environment</li> </ul> Preferred Qualifications <ul> <li>Experience supporting B2B customers</li> <li>Familiarity with SaaS platforms, web-based applications, or administrative portals</li> <li>Experience working with CRM or ticketing systems</li> <li>Experience in certification, credentialing, education technology, or online learning platforms is a plus</li> </ul> Why Join Kryterion? At Kryterion, we believe our people are our greatest asset. We are committed to creating an environment where employees can grow, contribute, and do meaningful work. Benefits & Perks <ul> <li>Fully remote work environment</li> <li>Comprehensive medical, dental, and vision coverage</li> <li>401(k) with company match</li> <li>Company-paid life and disability insurance</li> <li>HSA and FSA options</li> <li>Employee wellness and discount programs</li> <li>Opportunities for professional growth and development</li> </ul> Ready to Apply? If you're passionate about helping customers succeed, enjoy solving problems, and want to be part of a collaborative team supporting clients around the world, we'd love to hear from you. Apply today and join us in delivering exceptional certification and testing experiences worldwide.

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