Customer Support Manager ( Remote Jobs At Chewy )

Job Summary Progressive Technology is seeking an experienced and customer-focused Customer Support Manager to join our remote team and support operations at Chewy — one of the fastest-growing e-commerce companies in the pet industry. This role is ideal for a strategic leader who thrives in a fast-paced environment and is passionate about delivering outstanding customer service experiences. The successful candidate will be responsible for leading remote support teams, optimizing support processes, and ensuring customer satisfaction remains top-tier. Key Responsibilities • * Lead, mentor, and manage a team of remote customer support representatives to meet and exceed service standards. • * Monitor daily operations and implement best practices to improve efficiency and customer satisfaction. • * Develop and analyze performance metrics to assess individual and team performance. • * Handle escalated customer inquiries with professionalism and empathy, ensuring prompt resolution. • * Collaborate with internal departments such as logistics, IT, and marketing to streamline customer support processes. • * Recruit, train, and onboard new team members to ensure consistency in customer service delivery. • * Foster a customer-centric culture that emphasizes accountability, continuous improvement, and innovation. • * Report regularly to senior leadership on performance trends, challenges, and opportunities for improvement. • Required Skills and Qualifications • * Bachelors degree in Business Administration, Communications, or a related field (or equivalent work experience). • * Proven experience in managing a customer support or call center team, preferably in an e-commerce environment. • * Excellent verbal and written communication skills. • * Strong organizational and multitasking abilities with a keen eye for detail. • * Proficiency in CRM software, support ticketing systems, and other support tools. • * Ability to work independently and in a team-oriented, collaborative remote environment. • Experience • * Minimum 3-5 years of experience in a customer service leadership role. • * Previous experience managing remote teams is highly desirable. • * Demonstrated success in performance coaching, process improvement, and conflict resolution. • Working Hours • * Full-time remote position. • * Must be available to work flexible hours, including some evenings, weekends, and holidays to accommodate customer support needs across different time zones. • Knowledge, Skills, and Abilities • * Deep understanding of customer service KPIs and best practices. • * Ability to interpret data and transform insights into actionable strategies. • * High emotional intelligence and problem-solving skills. • * Tech-savvy and adaptable to new technologies and digital platforms. • * Strong leadership qualities with a collaborative mindset. • Benefits • * Competitive salary with performance-based incentives. • * Comprehensive health, dental, and vision insurance. • * Paid time off (PTO), holidays, and wellness days. • * Professional development and continuous learning opportunities. • * Fully remote work environment with equipment provided. • * Employee discounts on Chewy products. • Why Join Us At Progressive Technology, we believe in empowering our people and promoting a positive and inclusive culture. By joining our remote support team for Chewy, you will be part of a company that values innovation, collaboration, and customer-first thinking. We invest in your growth, support your ambitions, and provide the tools you need to succeed — all from the comfort of your home. How to Apply To apply for this exciting remote opportunity, please submit your updated resume and a brief cover letter outlining your experience and why you are the perfect fit for this role. Applications can be submitted through our careers page or by emailing us with the subject line Customer Support Manager – Remote.

Back to blog

Other Jobs To Apply

Remote Airline Job, Work From Home Jobs Airline @ Get Dream Job

Administrative Assistant, Social Media Management

Remote Customer Experience Representative – Flexible Schedule, $19+ Starting Pay, No Degree Required, Work From Anywhere

Watch Netflix (Tagger): $12-$46

Entry-Level Remote Data Entry Specialist – Teens, No Experience Needed, Flexible Hours, Competitive Pay, Join arenaflex

Entry Level Remote Chat Operator (No Experience)

Jr. Data Entry Clerk / Full-Time (Remote)

Call Center Specialist [Work From Home - Night Shift - Full Time]

Seeking Private American Curriculum Mathematics Tutor in Dubai

Call Center Specialist [Work From Home - Night Shift - Full Time]

Call Center Specialist [Work From Home - Night Shift - Full Time]

Call Center Agent (PT or FT - 100% Work From Home)

Excel Tutor – Part Time Remote Jobs

**Experienced Customer Support Representative – No Phone, Fully Flexible reputed company**

Long-haul Cabin Host-Atlanta,GA | Hiring

Software Engineer II, Backend (Batch Developer Experience)

Hiring for HEDIS - Data Engineer :: Remote

Gas Automation Engineer at Liberty Personnel Services, Inc. Goleta, CA

Call Center Agent (PT or FT - 100% Work From Home)

[Remote] Program Leader, Customer Advocacy Solutions Courier Experience

FULL TIME Remote Chat Support ? Beginner Level / No Phone Call /

Remote Freelance Translator: Malayalee or Egyptian

Amazon Content Moderator - Remote Position Available

Evening Part Time Remote Customer Support Speci…

Entry-Level Virtual Assistant Opportunity at Target: Administrative Excellence in a Dynamic Remote Setting

Business/Data Analyst - Entry Level

Experienced Part-Time Virtual Intern – College Student Opportunity in Remote Work Environment with The Elite Job

Amazon Fulfillment Center Jobs - Day And Night Shifts Open

Experienced Mothers Wanted to Help a Growing Family

Bilingual Mandarin Social Media Content Moderator

Virtual Data & Transcription Support Specialist (Part-Time | Full-Time)

[Remote-Position] Amex Virtual Assistant (Remote) ? The EliteJob

Splunk Solutions Engineer - South Africa

Watch And Tag Netflix Job @ Get Dream Job

Watch Netflix (Tagger): $12-$46

Urgently Hiring: [Part Time] Virtual Assistant Jobs No Experience

Watch Netflix (Tagger): $12-$46

Disney Work From Home Jobs Santa Fe, Disney Careers Jobs Apply In USA ( Operations Producer )

Amazon Remote Part-time jobs - Immediate Hiring Now

Watch Netflix (Tagger): $12-$46

Pediatrician – Urgent Care American Hospital Dubai

Remote Freight Operations Coordinator | Night Shift (EST)

Work From Home Jobs At Walmart $24/Hour

Global Brand Manager — Skincare Growth & Launch

Executive Secretary & Administrative Coordinator - Telework Eligible

Amazon Fulfillment Center - Order Picker

Flight Attendant at Southwest Airlines(Part-Time,Atlanta)

Remote Out of Office Position / Data Entry (Hiring Immediately)

Content Ingestion Assistant – Night Shift - Remote

Walgreens Jobs In USA (Remote Careers)