Customer Success Advocate

Who we are

SeekWell is the parent company of 1-800 Contacts, The Framery and Luna. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We're owned by KKR - one of the world's largest and most successful private equity investment companies. We've built a great company and changed an industry by putting the customer first, always. The best is yet to come.
Why you want this job

At 1-800 Contacts, we believe that ordering and obtaining contact lenses should be simple and affordable. We do this by empowering our people to solve problems without having to ask permission... and the proof is in the pudding when you consider our customer satisfaction scores and employee engagement numbers. Our rockstar agents have a reputation for going above and beyond to WOW our customers. This is NOT just another call center job... apply today to become a part of our amazing company and culture!

  • Start Date: Monday, November 9, 2026
  • Location: Train and work remotely from approved states (Utah, Texas, Florida and North Carolina)
  • Training: 4 weeks (M-F, 10 AM-5 PM MST, 100% attendance is mandatory)
  • Full time, part time, or limited split shifts available
  • Shifts: Only hiring forafternoon/evening shifts at this time, including 1 required weekend shift (Saturday or Sunday) each week
  • Pay: $15/hour + bonus potential up to $6/hour
What you'll do
  • Answer inbound calls: Handle inbound sales and service calls-no cold calling required! Focus on helping customers and enhancing their experience.
  • Consult with care: Offer thoughtful advice to help customers get the most value from their contact lens purchase on every call.
  • Stay connected: Engage proactively with your manager and team through one-on-ones, team meetings, and chats, ensuring success in a virtual work environment.
  • Provide top-tier service: Deliver exceptional customer service in a fast-paced, ever-changing environment. Keep calm, stay focused, and exceed expectations.
  • Solve problems with ease: Identify and resolve customer issues quickly, empowering yourself to make decisions in the moment for a positive experience.
  • Hit your targets: Maintain high performance metrics, including revenue per call, quality, availability, and dependability-always striving for excellence.
  • Live our values: Bring your Big Hearted, Unconventional, Tenacious, and Better Together attitude to every call, chat, and interaction.
What you'll need
  • 2-3 years minimum customer service experience
  • Inbound sales and Contact Center experience a plus!
  • A goal-getter mentality, always striving to crush metrics and share our amazing products with customers
  • A fun, friendly personality that loves connecting with customers in unexpected and engaging ways
  • Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
  • Computer literacy skills with the ability to type at least 40 wpm
  • A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
  • Positive, driven and solution-oriented mentality
  • Must reside (permanent residence) in approved locations: North Carolina, Texas, Florida and Utah
Why you'll love us
  • Monthly performance bonuses for those who qualify
  • Ownership of your development with support from leaders dedicated to fostering growth
  • Bi-annual performance reviews
  • A safe, respectful, and inclusive work environment
Perks
  • Amazing medical, dental, and vision coverage
  • 401(k) match
  • Deep discounts on contact lenses, glasses lenses and glasses frames
  • Tuition reimbursement for eligible courses


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#LI-Remote

To be considered for this remote position, candidates must reside in one of our approved hiring states, which are specified in the job application questions below.

It is anticipated this position will have a salary within the range listed below, depending on the candidate's qualifications for the role. The successful candidate may also be eligible to enroll in several benefits including medical, dental, vision, 401(k), and others provided the work schedule meets the minimum Company requirements.

United States Remote Salary Range

$15-$21 USD

*For remote hourly applicants to be considered, you must live in one of the following approved states: Utah, Texas, North Carolina

It is anticipated this position will have a salary within the range listed below, depending on the candidate's qualifications for the role. The successful candidate may also be eligible to enroll in several benefits including medical, dental, vision, 401(k), and others provided the work schedule meets the minimum Company requirements.

United States Remote Hourly Range

$15-$21 USD
Back to blog

Other Jobs To Apply

Clinical Review Nurse I

Summer Warehouse Operative, Entry Level (No Experience Needed)

Postal Clerk - No Experience Required - Great Pay and Benefits

Membership Clerk - Full-time / Part-time

Texas Real Estate Agent — Remote Growth & Coaching Job at Crown Homes Real Estate in San Antonio

Remote Game Tester (Beta Testing)

FT Professional Data Entry Keyer (Work From Home)

The Home Depot is hiring: (Remote Jobs) At The Home Depot $25/Hour in Atlanta

Baggage System Support Tech

Tucson Area Part-Time:Warehouse Associate-Overnight Shift

Part Time Car Wash Attendant

Full-Cycle Recruiter (Remote, Cordoba)

Xactimate and/or Symbility Estimator- NOT REMOTE

Netflix Remote Jobs (No Experience From Home) $33/H

Extras Casting Call in Atlanta for Tyler Perry Show

Beta Readers to Mark Confusion in Business Book Manuscript

Second Round of Beta Readers for a High School Thriller

Entry-Level Cybersecurity Roles – No Technical …

Remote Call Center Agent (Evening Hours, Part-Time) - Immediate Hiring Now

[Hiring] Enterprise Support Specialist @DoorDash USA

Site Reliability Engineer – Kubernetes/Linux Platform (Remote – MENA)

$29-$38/hr Charter Flight Attendant job in New York | Hiring

Call Center Agent (PT or FT - 100% Work From Home)

17 Ways to Make Money From Home -- Side Hustles and Gig Jobs Available

Sr. Dental Operations Specialist (Remote)

Legal Transcriptionist => $20.00- $30.00 Per Hour (DOE)

Austin Flexible Role:Inflight Crew Member

Part Time Evening Data Entry Jobs (Remote)

Remote Market Research Panel - Call Center Agent Representative Welcome - No Experience

Tier 2 Help Desk Specialist - Part-Time (Weekend Night Shift)

Cyber Security (Entry Level)

Henderson Part-Time:XL Warehouse Associate(Apply Today) | Part

Network Access Center Specialist Virtual

REMOTE Typist Clerk & Admin Assistant ( Day or Night Shift)

Flexible Remote Chat Support Specialist for Moms – No Experience Required – Work from Home, Part-Time or Full-Time

Operations Manager | Fashion & E-commerce (Work From Home)

Remote HR Coordinator II

Evening Data Entry Job Work From Home

Manager - Solutions

Remote Grading Assistant - Software Development Life Cycle (SDLC) II (Spring 2027) - College of Engineering and Technology

Weekend Sleep Study Scheduler | Remote Patient Care Coordinator

Online Data Entry Assistant (Job for Years Old)

Experienced Entry-Level Remote Human Resources Assistant – No Experience Required – Revolutionize HR Practices with The Elite Job

Call Center Specialist [Work From Home - Night Shift - Full Time]

No Calling Customer Service - Beginner Level / No Experience

Customer Support Specialist - Portuguese Speaker (Remote)

PT Data Entry Processor - Work From Home

Customer Service - Temporary Part Time Evenings

Call Center Specialist [Work From Home - Night Shift - Full Time]

Fulfillment Center Logistics Associate(PT)-Memphis,TN