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Customer Service Support Representative

About the position

Labcorp is seeking to hire a remote Customer Service Support Representative to support Program Management in Minnesota. Work Schedule Onsite Training Details Days: Monday through Friday Training Time Window: 7 am – 430 pm Location: Saint Paul, MN Duration: up to 10 weeks Remote Work Schedule after Training: Monday -Friday | 8 am – 430 pm Central Time (MN) Position will not become remote until training is completed. If you experience laptop technical issues that cannot be resolved remotely (e.g., no internet access), you may be required to work onsite at the St. Paul, MN location until the issue is resolved. At Labcorp we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step! Join us and discover a path filled with opportunities for growth, continuous learning, professional challenges, and the chance to truly make a difference. Apply today! Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here . Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement .

Responsibilities

Builds strong relationships with other team members and departments; providing excellent internal customer service to optimize service to external customers
Provides professional and courteous customer service to external customers, donors, and collection sites via phone and email
Serves as a liaison between customers, donor, and collection sites to coordinate drug screen collections, schedule appointments, and place supply orders
Troubleshoots collection site and customer issues and provides effective resolution
Documents issues, action steps, and outcome of inquiries
Other duties as assigned

Requirements

High School Diploma
1 year or more experience in customer service
Knowledge of Salesforce CRM
Knowledge with drug screening and collection procedures
Excellent communication and interpersonal skills including written, verbal, and listening skills
Proven ability and desire to provide exceptional customer service
Ability to present professional image via phone; superb phone etiquette skills
Excellent research and problem resolution skills
Strong attention to detail and accuracy
Proficient computer skills including Microsoft Office Suite programs

Nice-to-haves

Associate’s degree
Prior or current Labcorp customer service experience
1 year or more experience with laboratory systems: Labcorp Testing System (LCTS), Antrim, and Labcorp Corporate Solutions

Benefits