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Customer Service Representative (Remote - Must reside in Hawaii)
Summary:
Customer Service Representative services as the first point of contact for the Resource Helpline, providing support, guidance, and hope to individuals and families across Hawai‘i. This is a fully remote position, equipment provided. Must be available to work flexible schedule.
Key Responsibilities
- Respond to an average of 50 calls, texts, chats, or emails per shift, offering health and human service referrals to community members.
- Deliver compassionate, trauma-informed, and culturally sensitive care during every interaction.
- Accurately complete data entry, call logs, and follow-up documentation in a timely manner.
- Conduct quality assurance follow-ups to ensure clients receive appropriate and effective services.
- Perform pre-screenings and intake support as required by specific service contracts.
- Maintain strict confidentiality and professionalism at all times.
- Participate in ongoing training in human services, customer care, and technology systems.
- Share feedback with the manager regarding community needs or resource gaps.
- Contribute to a positive and collaborative team environment.
- Be available to assist during emergency activations (e.g., natural disasters or crisis response).
- Perform additional duties as assigned.
- Friendly, empathetic, and professional communication style.
- Experience handling calls from individuals in crisis or high-stress situations.
- Background in customer service, social services, healthcare, or nonprofit work preferred.
- Comfortable using CRM databases, Microsoft Office Suite (including Teams), and internet-based phone systems.
- Strong organizational and interpersonal skills, with the ability to multitask effectively.
- High school diploma or GED required.
- Prior call center or customer service experience preferred.
- Experience in nonprofit or human services settings is a plus.
- Job Type: Temporary Opportunity 1-3 months with possible extension
- Pay: $17.38/hr
- Shifts are: 7:00 a.m.–4:00 p.m. or 1:00 p.m.–10:00 p.m., 40 hours per week. The call center operates 7 days a week, and shift assignments rotate every 2 weeks.
- Location: fully remote, Must reside in Hawai‘i
- Employment is contingent upon the successful completion of a background check and drug screening.
- Benefits: Bishop & Company offers its temporary and contract employees attractive, competitive benefits, including paid holidays, paid vacation, health insurance, and matching 401k plan for all those who qualify!
Please forward resumes to:
Bishop & Company
Phone: 808-839-2200
Website:
Location: Honolulu, HI
***No relocation, In-state applicants only. Must be available to interview immediately.***
