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Customer Service Representative – GPS Tracking & Security Systems
We are seeking a dependable, detail-oriented Customer Service Representative to join our company specializing in hidden camera systems, GPS tracking devices, and related subscription services. This role is ideal for someone who is professional on the phone, organized, tech-savvy, and comfortable handling both customer support and account management tasks.
The Customer Service
Representative will be responsible for assisting customers by phone, email, and support tickets while also managing subscription accounts, billing updates, activations, deactivations, and interpreting GPS tracking reports.Key Responsibilities:Answer incoming customer phone calls in a professional and helpful manner
Respond to customer emails promptly and accurately
Manage and resolve support requests through Zoho Desk
Assist customers with product questions, troubleshooting, and account support
Activate and deactivate GPS tracking subscriptions and services
Update customer billing information securely and accurately
Review and explain GPS tracking reports, alerts, and activity logs
Monitor subscription platform accounts and service status
Review transactions and payment records on our online merchant service account
Follow up with customers regarding renewals, billing issues, and service changes
Maintain accurate customer notes and account records
Coordinate with management regarding escalated support issues
Preferred Qualifications
Previous customer service or call center experience. Strong communication skills (phone, email, written). Comfortable learning technical products and software platforms.Experience with Zoho Desk, CRM systems, or ticketing platforms preferred. Familiarity with payment processors. Strong attention to detail and ability to multitask. Reliable, organized, and professional demeanor. Basic understanding of GPS tracking systems is a plus. Associates degree minimum.
Ideal Candidate: Learns quickly, Calm under pressure, Trustworthy with sensitive customer information, Good at solving problems independently, Comfortable working with technology and online systems.
Full-Time In-office Compensation 1099 for the First month = $18/h
Compensation 1099 from the Second - Fifth month = $19/h
Compensation Salary from the 6th month = $20
We will provide the training during the first month. You need to be flexible and be able to come to work when our manager is at the office. The first week you will be sitting and learning about customer issues along with the office manager. Second and third week you will be handling written complaints from customers with manager’s supervision. Fourth week you will also be answering phone calls and handling customer complaints with manager’s supervision.
From the second month you will work without supervision.
Please send your resume along with a short summary of your experience in customer service, billing support, or technical support to spyspot@outlook.com
Pay: $18.00 - $20.00 per hour