Customer Service Rep - Customer Service - Junior Email & Chat 4

Remote Customer Support Specialist (Email & Chat) - EST HoursPay: $20.00 - $22.00/hour (DOE)
Location: 100% Remote (U.S.)
Schedule: Monday-Friday | 9:00 AM-5:00 PM EST
Duration:3-Month Contract with Potential Extension or Conversion

The Fountain Group is hiring a Remote Customer Support Specialist for a prominent retail client. This is an excellent opportunity for candidates with customer service, retail, or call center experience who enjoy helping customers through written communication. Recent college graduates with strong communication skills are encouraged to apply.

Please Note: This position supports customers through email and live chat only-no inbound phone calls.

What You'll Do

  • Respond to customer inquiries via email, chat, and written correspondence with professionalism and accuracy.
  • Resolve customer concerns using strong problem-solving and conflict resolution skills.
  • Document all customer interactions within the customer tracking system.
  • Collaborate with Store Managers, District Managers, and corporate teams to resolve customer issues.
  • Escalate sensitive or high-priority concerns when appropriate.
  • Maintain accurate records and follow customer issues through resolution.
  • Support social media moderation activities by responding objectively and following company guidelines.
  • Manage multiple conversations and priorities in a fast-paced environment.
  • Assist with special projects as assigned.
Qualifications
  • 1-3 years of customer service experience in retail, customer support, or a call center environment.
  • Recent college graduates are welcome to apply.
  • Excellent written communication and grammar skills.
  • Strong analytical, organizational, and problem-solving abilities.
  • Proven conflict resolution and de-escalation skills.
  • Ability to multitask while maintaining attention to detail.
  • Comfortable using Microsoft Word, Excel, email platforms, and customer service systems.
  • Strong typing skills.
  • Social media moderation experience is a plus.
  • Ability to remain objective and professional when handling sensitive customer interactions.
  • Team-oriented with excellent time management skills.
Remote Work Requirements
  • Reliable high-speed internet connection.
  • Quiet, professional workspace free from background noise.
  • Comfortable participating in video meetings and online collaboration.
Interview Process
  • One 45-minute virtual interview.
    • First 30 minutes with two team members.
    • Final 15 minutes with two additional team members.
Additional Information
  • Fully remote opportunity.
  • Initial 3-month contract with potential for extension.
  • Candidates must be eligible for future conversion if business needs require it.
  • If converted, the anticipated hourly rate is approximately $22.00/hour.

If you're a customer-focused professional who enjoys solving problems and providing exceptional service through written communication, we'd love to hear from you!

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from The Fountain Group and its affiliates and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy.
• LI-SL2
Back to blog

Other Jobs To Apply

Hobby Lobby New Job Openings $30/Hour

Eddie Bauer Work From Home Jobs (Customer Support) $75000/Year

Manager, GTM - UCANZ (Contract)

Remote Account Support Specialist – Hulu Subscriber Retention & Escalation

[Remote] Senior Consultant, Account Services Management - Plano, Texas

Customer Service Rep (100% Work From Home)

Inside Sales Representative (Remote - Western Region)

Data Entry

Sr Patient Accounting Representative, Full Time, First Shift, Remote

Customer Service Representative - Lab (Remote)

Remote Jobs Wells Fargo, Wells Fargo Jobs Remote – Job ID- 403 Job ID- 2576

Aetna Cvs Work From Home

SAP MDG Enterprise Asset Management Functional Consultant Remote / Telecommute Jobs

ServiceNow Functional Lead 102420 Remote / Telecommute Jobs

Virtual Performance Integration Manager - GM Defense

REMOTE: Insurance Sales Representative

Virtual Health Technician II

English Screener

Clinical Application Specialist - Digital Implementation Services

Incident Response Consultant (Remote)

Staff Embedded Software Engineer, Virtualization

Field Medical Advisor, Oncology

Manager, Training Delivery (Remote)

Director, Creator & Affiliate Marketing

Senior AI Solutions Architect (RapidScale) (Remote)

Security Consulting Engineer(Remote)

Supervisor Employee Services Contact Center - REMOTE

Bilingual Spanish Part Time Retail Sales Consultant

Lead Strategist Project Based

Account Executive, SMB Team Sales - Miami, FL

[Remote] Senior Data Product Manager, CMC Digital

US Director of Medical Affairs (US DMA) – Infectious Diseases and Vaccines (Respiratory), Remote

Senior Product Service Specialist - Water Heaters (Remote - US Only - Must Reside in the Central ...

Lead Graphic Designer, Accessories (Remote)

Boeing Virtual Information Session - Fall 2026 [Remote]

Remote Operator (Spring, TX)

Marcus by Goldman Sachs, Complaints Specialist, Richardson, TX/Draper, UT

Staff Software Engineer at Block, Inc.: 100% Remote (New York, NY)

Community College Veterans Information Session with Bank of America

Principal Technical Writer - Customer Onboarding

CONFIGURATION SPECIALIST(MONDAY.COM)

Azure and GitHub Consultant

Finance Manager, Marketing

Amex Work From Home Jobs

Work From Home Jobs At Walmart $24/Hour

The Walt Disney Company is hiring: Remote Spanish Sports Video Content Creator i

Junior/Mid AI Video Artist (Full Remote - Worldwide)

Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)

Online Typing Jobs (Remote Position)

SE Region for CDL A Drivers. Top 50% Avg. $81,172