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Customer Financial Services Representative Senior
At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.
What can you expect as a FedEx team member?
Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.
Equal Opportunities
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.
Respond promptly and professionally to customer inquiries regarding their accounts, billing, and payments via phone, email, and other communication channels.
Update and maintain accurate customer account information, ensuring all data is kept confidential and secure.
Generate, distribute, and follow up on customer invoices, and process payments, ensuring accuracy and timeliness.
Investigate and resolve customer issues related to billing, payments, and account discrepancies in a timely and efficient manner.
Assist in the collection of overdue accounts by contacting customers, arranging payment plans, and ensuring follow-up actions are taken.
Assist with the assessment of customer creditworthiness and the monitoring of credit limits, ensuring adherence to company policies.
Prepare and maintain detailed records of customer interactions, transactions, and resolutions for reporting and compliance purposes.
Educate customers on financial processes, payment options, and account management to enhance their understanding and satisfaction.
Work closely with the finance, sales, and customer service teams to ensure seamless financial operations and resolve any account-related issues.
Ensure all financial activities and customer interactions comply with organizational policies, procedures, and relevant regulations.
Performs other duties as assigned.
Requirement:
One (1) year - Three (3) years of related work experience, preferably in a customer-facing environment
Proficiency in financial software (e.g. Oracle) and Microsoft Office Suite.
Excellent communication and interpersonal skills.
Strong analytical and problem-solving abilities.
High level of attention to detail and accuracy.
Ability to handle confidential information with integrity.
Effective organizational and time-management skills.
Ability to work independently and as part of a team.
Job Posting End Date:
