Customer Engagement Executive (BPO) - Remote Job

Job Information

  • Industry Education
  • Date Opened 04/06/2026
  • Job Type Full time
  • Work Experience 2+ Years
  • Remote Job

About Us

<div>Our mission is to bring people together and connect them into a community to nurture each other. We aim to share a conducive environment, a joyous space to grow and excel; a world brimming with selfless love and enough kindness. We strive to enrich each of our lives with kaleidoscopic memories we make here - vibrant, lively, of all hues and colors.<br /></div>

About Us

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Job Description

This is a remote position.

At Enthuziastic, we create impactful learning experiences that empower children and engage families across diverse backgrounds. We are looking for dedicated and customer-focused individuals to join our team as Customer Engagement Executives for our voice process.

Role Overview:


In this role, you will be responsible for interacting with parents, sharing relevant information about our programs, and ensuring a smooth and positive communication experience. You will play a key role in engaging families and supporting their journey with Enthuziastic.


Key Responsibilities:

  • Connect with parents via calls and engage them in meaningful conversations
  • Provide clear and accurate information about Enthuziastic’s programs and offerings
  • Understand parent requirements and respond appropriately
  • Maintain a professional and empathetic approach during all interactions
  • Ensure timely follow-ups and consistent communication
  • Maintain accurate records of calls and interactions in internal systems
  • Coordinate with internal teams for seamless communication and support

Requirements

  • Strong verbal communication skills
  • Good listening and interpersonal abilities
  • Ability to handle conversations confidently and professionally
  • Basic computer knowledge (Zoho Tools, CRM tools)
  • Prior experience in BPO / calling / customer support roles preferred
  • Comfortable working in a structured calling environment

Preferred Skills:

  • Experience in voice process (inbound/outbound)
  • Background in customer engagement or support roles
  • Multilingual communication skills (added advantage)

What We Offer:

  • Stable and structured work environment
  • Training and onboarding support
  • Performance-based incentives
  • Growth opportunities within Enthuziastic
  • Supportive and collaborative team culture

Work Details:

  • Job Type: Full-time
  • Mode: Work from Home
  • Shift: Preferable Night Shift

Benefits

  • Opportunity to be a part of a dynamic growth focused tech startup.
  • Great learning opportunities to develop new skills and understanding of cutting edge software tools and processes
  • Access to a wide learner base across countries and age groups.
  • Continuous support and development opportunities for instructors.
  • Competitive compensation based on experience and performance.

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