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Customer Care Representative, Amazon Health Services
DESCRIPTION
As a Customer Care Representative, you will play an essential role in empowering our customers to take their medications and achieve better overall wellness. This position is fully remote and you'll be working from home virtually. This role will require you to work a variable reduced hour schedule that may start and end outside of normal business hours. This position is 40 hours per week, but may require additional or fewer hours due to business requirements.#everydaybetter
Key job responsibilities
Core Responsibilities
- Virtually assist customers and other advisors over the phone, email, and on the web
- Manage both inbound and outbound calls
- Proactively identify solutions to questions you anticipate our customers having in each
- Take a hands-on approach to resolving every issue, owning it from start to finish or
- Provide best-in-class service experience for our customers while working in a fast-paced
- Help answer customer inquiries regarding their insurance and copays, as well as shipping
- Provide our customers with technical support when navigating pharmacy.amazon.com
- Serve customers in a timely manner to ensure we are maximizing our relationship with
- Understand each interaction is about more than solving a single problem, but an
- Promote customer privacy and safety by maintaining adherence to the company's Work
BASIC QUALIFICATIONS
- High school or equivalent diploma
- 6+ months of professional experience working with computer and web-based tools
- Experience multitasking with phone and computer skills
- Submit and pass a pre-employment drug test in order to be considered
PREFERRED QUALIFICATIONS
- 1+ years of relevant phone or email customer service experience
- Excellent communication skills (spoken and written)
- Experience working in a customer service or call center
- Experience working in healthcare environment
- Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
- Demonstrated ability to work as a team member
The starting pay for this position is listed below including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, you are eligible for additional earnings including overtime pay and performance bonuses. Final pay will be based on factors including shift selection and location.
Starting
Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.USA, AZ, Arizona - 17.00 - 21.00 USD hourly