Copy of Resident Services Coordinator

<meta><h1 style="font-family:" basel="" grotesk",arial,sans-serif;line-height:1.6;font-size:36pt;font-weight:600;letter-spacing:1px;margin-top:24px;margin-bottom:4px;text-align:center;padding-left:0px;"=""><b><strong style="color:rgb(0,0,0);font-size:20pt;white-space:pre-wrap;">Resident Services Coordinator</strong></b></h1><h2 style="font-family:" basel="" grotesk",arial,sans-serif;line-height:1.38;font-size:29pt;font-weight:600;letter-spacing:0.5px;margin-top:18pt;margin-bottom:6pt;text-align:justify;padding-left:0px;"=""><b><strong style="color:rgb(0,0,0);font-size:16pt;white-space:pre-wrap;">Role Summary</strong></b></h2><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:12pt="" 0px;padding:0px;text-align:justify;"=""><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">The Residential Services Coordinator supports daily portfolio operations by managing resident-facing services, lease compliance, renewals, and ongoing account issues. Working closely with the Senior Pod Manager and pod team, this role helps ensure lease obligations are met, violations are addressed promptly, residents receive consistent support, and property records remain accurate.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:12pt="" 0px;padding:0px;text-align:justify;"=""><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">A successful Residential Services Coordinator is organized, detail-oriented, communicative, and collaborative, with strong time management skills and a commitment to maintaining positive relationships with tenants, owners, vendors, and HOA partners.</span></p><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.38;letter-spacing:0.25px;margin:0pt="" 0px;padding:0px;text-align:justify;"=""><a href="https://www.hollandprop.com/our-company" target="_blank" class="css-173makr-linkStyle" style="color:rgb(30,74,169);cursor:pointer;"><u><b><strong style="color:rgb(17,85,204);font-size:16pt;text-decoration:underline;white-space:pre-wrap;">Core Employee Values</strong></b></u></a><b><strong style="color:rgb(0,0,0);font-size:16pt;white-space:pre-wrap;">:</strong></b><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;"> Apply and embody/incorporate the company’s core values in the following duties and responsibilities. </span></p><h2 style="font-family:" basel="" grotesk",arial,sans-serif;line-height:1.38;font-size:29pt;font-weight:600;letter-spacing:0.5px;margin-top:18pt;margin-bottom:6pt;text-align:justify;padding-left:0px;"=""><b><strong style="color:rgb(0,0,0);font-size:16pt;white-space:pre-wrap;">Key Duties and Responsibilities</strong></b></h2><h3 style="font-family:" basel="" grotesk",arial,sans-serif;line-height:1.38;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14pt;margin-bottom:4pt;padding-left:0px;"=""><b><strong style="color:rgb(0,0,0);font-size:13pt;white-space:pre-wrap;">Resident Services & Lease Administration</strong></b></h3><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(0,0,0);margin:12pt 0px 0pt;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Conduct lease renewals and rent increases in accordance with company procedures, ensuring LeadSimple workflows and documentation are accurate and complete.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Review existing leases to ensure compliance with company obligations and applicable regulations; assist with updating clauses for new lettings when needed.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Maintain accurate tenant, lease, and property records in AppFolio and LeadSimple.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px 12pt;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Support property occupancy goals through organized account management and resident communication.</span></li></ul><h3 style="font-family:" basel="" grotesk",arial,sans-serif;line-height:1.38;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14pt;margin-bottom:4pt;padding-left:0px;"=""><b><strong style="color:rgb(0,0,0);font-size:13pt;white-space:pre-wrap;">Tenant Move-Outs</strong></b></h3><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(0,0,0);margin:12pt 0px 0pt;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">In coordination with the Pod Leader, support the tenant move-out process, reviewing the requests and requesting a forwarding address.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Send required move-out communication, including notices, letters, and instructions.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Oversee that all tenant, owner, and property records are finalized and accurately documented in AppFolio and LeadSimple.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Maintain consistent communication with the tenant regarding move-out expectations and deadlines.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px 12pt;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Track timelines and escalate issues to the Pod Leader when needed.</span></li></ul><h3 style="font-family:" basel="" grotesk",arial,sans-serif;line-height:1.38;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14pt;margin-bottom:4pt;padding-left:0px;"=""><b><strong style="color:rgb(0,0,0);font-size:13pt;white-space:pre-wrap;">Compliance & Tenant Violations </strong></b></h3><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(0,0,0);margin:12pt 0px 0pt;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Review 3-month and annual property inspections to identify potential lease violations or property issues.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Manage tenant compliance by issuing notices, tracking cure dates, and coordinating resolution efforts.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px 12pt;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Address HOA violation notices and act as a liaison between tenants and homeowner associations.</span></li></ul><h3 style="font-family:" basel="" grotesk",arial,sans-serif;line-height:1.38;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14pt;margin-bottom:4pt;padding-left:40px;"=""><b><strong style="color:rgb(0,0,0);font-size:13pt;white-space:pre-wrap;">Delinquencies & Collections</strong></b></h3><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(0,0,0);margin:12pt 0px 0pt;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Manage collections for former tenants with outstanding balances by maintaining consistent follow-up, documentation, and payment arrangements when appropriate.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px 12pt;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Monitor current tenant delinquencies (non-payment of rent or other charges) in coordination with the Operations Administrative Assistant, support escalation efforts as needed, and ensure accurate tracking, communication, and documentation throughout the resolution process.</span></li></ul><h3 style="font-family:" basel="" grotesk",arial,sans-serif;line-height:1.38;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14pt;margin-bottom:4pt;padding-left:0px;"=""><b><strong style="color:rgb(0,0,0);font-size:13pt;white-space:pre-wrap;">Communication & Customer Service</strong></b></h3><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(0,0,0);margin:12pt 0px 0pt;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Answer incoming calls or route them appropriately and follow up on voicemails and emails promptly.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Provide professional, timely updates to tenants, owners, vendors, and HOA representatives.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px 12pt;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Maintain daily routines for managing personal and pod inboxes.</span></li></ul><h3 style="font-family:" basel="" grotesk",arial,sans-serif;line-height:1.38;font-size:21pt;font-weight:600;letter-spacing:0.25px;margin-top:14pt;margin-bottom:4pt;padding-left:0px;"=""><b><strong style="color:rgb(0,0,0);font-size:13pt;white-space:pre-wrap;">Administrative & Team Support</strong></b></h3><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:8px="" 0px;line-height:1.6;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="color:rgb(0,0,0);margin:12pt 0px 0pt;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Support special projects and ongoing initiatives within the pod.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Mentor new team members by sharing knowledge and best practices.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Attend required meetings and training sessions.</span></li><li style="color:rgb(0,0,0);margin:0pt 0px 12pt;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Maintain structured workflows and time blocking to manage priorities effectively.</span></li><li style="color:rgb(0,0,0);margin:12pt 0px;font-size:11pt;line-height:1.38;letter-spacing:0.25px;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Ensure process notes and tenant, property, and owner records are consistently updated in company systems.</span></li></ul>

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