Coordonnateur Service Client B2B

Devenez l'interlocuteur clé chez GC Crédit-Bail Québec Inc. en tant que Coordonnateur(trice) du Service Client et Partenaires à Brossard. Assurez une expérience fluide pour les partenaires et clients tout au long du cycle de financement.

Dans ce rôle central, vous soutiendrez l’équipe en garantissant la fluidité des opérations avec les clients et partenaires. Vous serez responsable de la coordination des dossiers, de la gestion documentaire et des relations, tout en assurant un suivi diligent de chaque étape. Un fort esprit d'initiative sera essentiel pour réussir dans cet environnement dynamique, B2B.

Key Responsibilities

  • Communiquer les approbations de l'équipe crédit
  • Assurer le suivi proactif des dossiers en cours
  • Valider et coordonner l'envoi des documents
  • Collecter et valider les documents requis KYC
  • Gérer les courriels entrants et prioritiser les tâches

Requirements

  • Expérience en environnement B2B
  • Excellentes compétences en communication orale et écrite
  • Sens de l'organisation et rigueur dans le travail
  • Capacité à gérer plusieurs dossiers à la fois
  • Expérience en financement ou crédit-bail un atout

Apportez vos compétences organisationnelles et de communication pour optimiser le service client chez GC Crédit-Bail Québec Inc.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...