Commercial Lines Account Manager - Remote (VT)

<p>Most of our clients have built their companies from the ground up. OneDigital has too. We stand alongside these business owners, providing peace of mind that if the unthinkable happens, they are protected. We are their trusted partner to help them manage risks from weather, injuries or other unforeseeable surprises. This gives our clients the ability to focus on what’s most important to them and their employees: doing their best work and living their best lives. </p><p></p><p>If you are looking for a career where you are helping people and businesses thrive, even during times of uncertainty, OneDigital is the right career for you.</p><p></p><p><b>Our Newest Opportunity: </b></p><p><u>Summary:</u> </p><p>Account Managers serve as an important business contact for the client and are responsible for client success and <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">satisfaction.  </span></p><p></p><p><u>Primary Duties and Responsibilities</u> </p><ul><li><p>Build Strong relationships with clients to maintain existing business and to acquire new accounts by consistently providing prompt, accurate, and courteous service.  </p></li></ul><ul><li><p>Process New and Renewal business, endorsement requests, certificates of insurance and Review policies and endorsements for accuracy and relevance. </p></li></ul><ul><li><p>Correspond in a professional manner with insurance companies and clients to update, obtain or verify necessary information for account servicing. </p></li></ul><ul><li><p>Accurately answer client questions about their insurance coverages and needs. </p></li></ul><ul><li><p>Accurately answer insurance company underwriting questions about client accounts. </p></li></ul><ul><li><p>Assist with Claims processing when applicable. </p></li></ul><ul><li><p>Assist with Marketing when applicable. </p></li></ul><ul><li><p>Keep informed about new coverages and products. </p></li></ul><ul><li><p>Handle tasks in a manner which comply with the agency’s quality control standards </p></li></ul><ul><li><p>Continue to look for opportunities to make new sales and cross sell when in contact with clients.  </p></li></ul><p></p><p><u>Other Responsibilities:</u> </p><ul><li><p>Enroll in annual Continuing Education to stay updated on changes within the insurance industry. </p></li></ul><ul><li><p>Perform other specific duties and projects as assigned by Team Manager </p></li></ul><ul><li><p>Pursue a program of personal and professional <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">development.  </span></p></li></ul><p></p><p><u>Qualifications and Skills:</u> </p><ul><li><p>A current Property and Casualty Insurance License is preferred however OneDigital is willing to assist with licensing for the right applicant. </p></li></ul><ul><li><p>A high school diploma, two years of college or two years experience in the insurance industry is preferred </p></li></ul><ul><li><p>Experience with Microsoft Office products including Outlook, Word, Excel and Teams </p></li></ul><ul><li><p>Strong respect for confidentiality and attention to detail. </p></li></ul><ul><li><p>Strong Time Management skills </p></li></ul><ul><li><p>Excellent written and oral communication skills. </p></li></ul><ul><li><p>Ability to understand and analyze insurance coverages, forms and policies. </p></li><li><p>Experience with Applied Epic agency management system</p></li></ul><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p><span>The typical base pay range for this role nationwide is </span><span>$65,000 to $70,000</span><span> per </span><span>year</span><span>. </span></p><p></p><p>Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.<br><br>To learn more, visit: <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">www.onedigital.com/careers</span></p><p style="text-align:inherit"></p><p style="text-align:left">OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel <b>seen, valued, respected, and supported</b> is fundamental to our core values and business goals.</p><p style="text-align:inherit"></p><p style="text-align:left">OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked <a href="https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank" rel="noopener noreferrer">here</a>.</p><p style="text-align:inherit"></p><p style="text-align:left">Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:</p><p style="text-align:inherit"></p><p style="text-align:left"><a href="https://www.sf.gov/information/fair-chance-ordinance" target="_blank" rel="noopener noreferrer">City and County of San Francsico</a></p><p style="text-align:left"><a href="https://bca.lacity.gov/fair-chance" target="_blank" rel="noopener noreferrer">City of Los Angeles</a></p><p style="text-align:left"><a href="https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf" target="_blank" rel="noopener noreferrer">County of Los Angeles</a></p><p style="text-align:inherit"></p><p style="text-align:left">Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.</p><p style="text-align:inherit"></p><p style="text-align:left"><i>In short, we believe in hiring the most qualified applicant for the position, regardless of background.</i></p><p style="text-align:inherit"></p><p style="text-align:left">If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.</p><p><span style="color:#000000"><span style="font-size:14px"> </span></span></p><p><span style="color:#000000"><span style="font-size:14px">OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.</span></span></p><p style="text-align:inherit"></p><p style="text-align:left">Thank you for your interest in joining the OneDigital team!</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...