Collector Inbound

Job Description:

  • Handle inbound calls on past-due mortgage and/or maintenance accounts, including third-party servicing and collecting, via phone and mail
  • Conduct collection activity in accordance with company and Federal regulations
  • Assist owners with understanding terms and conditions related to their ownership and contracts
  • Maintain required phone activity, contact percentages, and other key performance indicators
  • Legally, ethically, and confidentially handle correspondence and payments
  • Maintain organized support documentation for owner accounts and request skip tracing as necessary
  • Assist collections staff with daily processes and procedures
  • Complete assigned company training and compliance courses
  • Adhere to company standards, policies, and procedures
  • Handle outbound owner contacts for less than 30% of work time when required
  • Perform other related duties as assigned

Requirements:

  • High School/GED
  • Excellent communications skills
  • Must meet federal and state licensure requirements
  • Flexible schedule Monday–Saturday from 8am to 7pm
  • More than 6 months collections experience or related area (Customer Services or Sales) (advantageous)
  • Timeshare Industry, Financial Services or Banking experience (advantageous)
  • Effective communication skills
  • Ability to handle pressure and remain calm with customers
  • Knowledge retention and recall to provide accurate information to customers
  • Problem solving
  • Team player

Benefits:

  • Inclusive culture of belonging
  • Recognition, rewards, and support for achievements
  • Reasonable accommodation for individuals with disabilities
  • Company training and compliance courses
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