Clinical Support Representative, Specialty Nursing

Job Description:

  • Support the Nursing department by ensuring timely and accurate tracking of Plan of Treatment documents in medical records software
  • Maximize contact with providers to obtain signatures
  • Contact prescriber offices by phone to obtain fax numbers or prescriber email addresses
  • Fax nursing Plan of Treatments to appropriate prescriber fax numbers or email addresses
  • Track Plan of Treatment details within the patient's electronic medical record
  • Perform Q and A of Plan of Treatment documents
  • Obtain provider signatures on Plan of Treatments
  • Execute processes consistently with management and organizational goals

Requirements:

  • Minimum one year of related experience in coordinating activities, administrative support functions, and customer service
  • Effective verbal and written communications skills
  • Excellent detail orientation and time management skills
  • Proficiency with Microsoft business software
  • Experience as a nursing assistant, pharmacy technician, home patient representative, or customer service representative preferred
  • Experience obtaining physician signatures on Plans of Treatment (POTs), orders, certifications, recertifications, or other healthcare-related documentation
  • Demonstrated success in conducting provider outreach, managing signature-related workflows, and escalating unresolved items as appropriate
  • Ability to balance productivity goals with persistence and professionalism when securing provider signatures to support regulatory compliance and patient care continuity
  • Education or experience equivalent to a high school diploma; some college preferred

Benefits:

  • CVS Health bonus, commission or short-term incentive program in addition to base pay
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Paid time off
  • Retirement savings options
  • Wellness programs
  • Other resources supporting physical, emotional, and financial well-being, based on eligibility
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