Client Success Manager - HubSpot Consulting

Client Success Manager - HubSpot Consulting

USA (Remote)

1406 Consulting is a dynamic and rapidly growing Elite HubSpot partner agency dedicated to helping businesses achieve their full potential. Our team leverages HubSpot and best-in-class technology to drive measurable growth for our clients. As we continue to scale, we are looking for a Client Success Manager to join our team.


Position Overview

This role is responsible for leading HubSpot implementations and owning client outcomes end-to-end. You will manage project plans, align cross-functional delivery teams, and ensure successful execution—while also owning the client relationship and identifying opportunities for growth.

This is not a support role. We are looking for candidates who have experience running software implementations, managing timelines, and driving accountability across both internal teams and clients.

Key Responsibilities

Implementation & Delivery Ownership

  • Own and manage HubSpot project plans from kickoff through completion
  • Translate scope of work into clear, actionable plans for the Implementation Specialist (IS) team
  • Define timelines, dependencies, and deliverables across all work streams
  • Proactively identify risks, blockers, and misalignment—and drive resolution
  • Hold both internal teams and clients accountable to agreed timelines and outcomes

Client Alignment & Communication

  • Serve as the primary point of contact for assigned accounts
  • Lead structured client meetings with clear agendas, decisions, and next steps
  • Ensure alignment between client expectations and delivery reality
  • Communicate proactively on progress, risks, and timeline changes to maintain trust and transparency

Growth & Account Ownership

  • Identify gaps, risks, and opportunities within accounts
  • Drive cross-sell and upsell opportunities by aligning client goals with additional HubSpot solutions and services
  • Translate business needs into clear, scoped recommendations

Objection Handling & Problem Solving

  • Lead difficult conversations with confidence and clarity
  • Navigate challenges by aligning stakeholders on solutions and next steps
  • Turn delivery or scope challenges into opportunities for stronger outcomes

Client Relationship & HubSpot Expertise

  • Build strong, trusted client relationships rooted in accountability and results
  • Provide strategic guidance on HubSpot tools and best practices in partnership with implementation and technical teams
  • Monitor account health, ensuring high retention and long-term success

Required Experience & Qualifications

  • 3+ years of experience in SaaS implementations, HubSpot Implementations, consulting, project management, or client success in a B2B services or agency environment
  • Experience running software implementations and managing timelines across multiple stakeholders
  • Prior HubSpot platform experience
  • Strong project management skills with experience using tools such as Teamwork.com, Asana, Monday.com, or ClickUp
  • Exceptional communication and facilitation skills in client-facing environments. This is a remote, client-facing role.
  • Proven ability to manage complexity, drive accountability, and move work forward

Who Will Succeed in This Role

  • Has led SaaS or HubSpot implementations and understands how to drive projects forward
  • Is comfortable owning both client relationships and execution
  • Has HubSpot platform experience
  • Balances relationship management with structure and accountability
  • Thinks commercially and can identify growth opportunities within accounts

This Role Is Not a Fit For Someone Who

  • Is primarily focused on customer support or ticket-based work
  • Has not owned project timelines or cross-functional delivery
  • Prefers reactive work over proactive ownership

What We Offer

  • Competitive salary and performance-based bonuses
  • Comprehensive healthcare and benefits package, including company-paid medical insurance and 401k matching
  • A collaborative, growth-oriented culture where your contributions directly impact client success and company growth
  • Ongoing professional development, including HubSpot certifications and leadership coaching

Compensation:
The target base salary range for this position is $80,000 - $95,000 annually, based on relevant experience and qualifications, plus potential for performance-based bonuses.

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