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Client Manager

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.<div><div>Job Description</div></div><div><div><div><div><div><div><div><div><div>Summary of PositionThe Client Manager is primarily responsible for accounting service and relationship management of multiple accounts. The Client Manager will have a proven ability to form relationships with client stakeholders at varying levels within an organization, and the client’s consultant, if applicable. The position requires an individual who can balance client support, strategic influence, and mobilize and motivate internal resources to resolve client issues. The Client Manager will develop and support retention strategies for an assigned client base; retention responsibilities include contract renewal and product expansion. This individual must be comfortable with quota. Responsibilities also include utilization support strategies such as benefit design and member communication strategies, including identification of client capabilities. The Client Manager is responsible for conveying the value Teladoc brings in terms of ROI, cost avoidance, population health management, and employee wellness to the client, and the client’s consultant, if applicable. The Client Manager is also responsible for daily management of client needs, coordination and management of projects, maintenance of client relationships, and upselling of Teladoc products into existing their client base. Essential Duties and Responsibilities<ul><li>Relationship Management <ul><li>Act as primary client interface: manage accounts, meet with clients, review results, ensure client satisfaction with Teladoc </li><li>Perform account review calls and face-to-face meetings to review value creation, reporting, additional training needs, project status, outstanding issues, and opportunities to integrate additional Teladoc services </li><li>Coordinate client administrative details with Operations, Finance, Legal, and IT </li><li>Cultivate and maintain positive relationships with clients </li><li>Ensure clients experience prompt and professional issue resolution </li><li>Manage internal and external stakeholders to maximize both retention and growth </li><li>Develop strategies to align client goals with Teladoc plan goals </li><li>Work with all functional areas to resolve client inquiries/problems/complaints in a timely manner </li><li>Develop 12-month client communication plans to drive utilization </li><li>Facilitate discussions to evaluate client satisfaction and performance against key metrics </li><li>Develop knowledge and actively seek current information about client’s organizational structure, products, services, and markets serviced </li><li>Manage the creation, distribution, and review of client reporting </li><li>Evaluate, approve, and manage special projects/requests, including but not limited to, determining feasibility of request, resource utilization, and ownership of project completion </li><li>Work closely with Sales to manage client needs and expectations </li><li>Provide internal management information to assist in the updating of monthly forecasts and billing </li><li>Use Salesforce database to log activities and sales opportunity management </li><li>Develop client relationships to support clients use for reference, speaker, and media requests </li></ul></li><li>Revenue Generation <ul><li>Maintain satisfied clients through consistent client support </li><li>Direct renewal activities for assigned accounts </li><li>Learn Teladoc product offerings and value propositions </li><li>Expand product offering or population covered to meet yearly sales quota</li></ul></li></ul>Required Qualifications<ul><li>3-5 Years in Healthcare Client Management and sales</li><li>Deadline pressure (Fast paced work environment)</li><li>Exceptional relationship building & problem-solving skills </li><li>Excellent oral and written communication skills </li><li>Excellent analysis and organization skills </li><li>Proven sales record </li><li>Understanding of data and key metrics for client success </li><li>PC proficiency in MS Word, Excel, PowerPoint, Project, and Salesforce </li></ul>Preferred Qualifications<ul><li>Undergraduate degree preferred</li><li>Dedication and willingness to work hard, often under high production pressure </li><li>Ability to meet deadlines</li><li>Ability to follow written and verbal directions </li><li>Ability to work on multiple projects, define tasks, and assign priority levels with minimal supervision </li><li>Proactive, resourceful, strong team player </li><li>Ability to build internal relationships to support client management </li><li>Strategic thinking demonstrated by creative thinking and actions </li><li>Proficiency in using electronic tools for gathering and storing client information </li></ul>The base salary range for this position is $80,000 - $90,000. In addition to a base salary, this position is eligible for commission, and benefits (subject to eligibility requirements) listed here: <a href="https://s3.amazonaws.com/images.teladoc.com/aem_assets/documents/Teladoc-Health-2026-BAAG-Recruiting.pdf" target="_blank" rel="noopener noreferrer">Teladoc Health Benefits 2026</a>. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions. </div></div></div></div></div></div></div></div></div>We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified. Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.Why join Teladoc Health? <ul><li>Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our <a href="https://www.teladochealth.com/about" target="_blank" rel="noopener noreferrer">impactful mission</a>. </li><li>Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.</li><li>Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day. </li><li>Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways. </li><li>Enjoy an inclusive <a href="https://www.teladochealth.com/careers/benefits" target="_blank" rel="noopener noreferrer">benefits program</a> centered around you and your family, with tailored programs that address your unique needs.</li><li>Explore <a href="https://www.teladochealth.com/careers/candidate-resources" target="_blank" rel="noopener noreferrer">candidate resources</a> with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on <a href="https://www.linkedin.com/search/results/all/?keywords=%23TeamTeladocHealth%20&origin=GLOBAL_SEA…" target="_blank" rel="noopener noreferrer">LinkedIn</a>.</li></ul> As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available <a href="https://www.teladochealth.com/us-privacy-practices-for-employee-personal-information/" target="_blank" rel="noopener noreferrer">at this link</a>.

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