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Citrix Engineer (Remote position)

May 25, 2026

About Steward Health Care
Over a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness. One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability.
As the country's largest physician-led, minority-owned, integrated health care system, our doctors can be certain that we share their interests and those of their patients. Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.

Based in Dallas, Steward currently operates more than 30 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, and Texas.

For more information, visit steward.org

POSITION SUMMARY:

The Citrix Engineer is responsible for design, deployment, management, and support of the Citrix XenApp & server and VDI environments. This includes a robust and continually evolving set of Citrix solutions used to run critical 24/7 clinical & business systems on a variety of computing devices. Extensive experience in designing, implementing, managing, and optimizing Citrix and related infrastructure is critical to the success of this role. Expert knowledge of XenApp, XenDesktop, Provisioning Services, VMWare (or HyperV/XenServer), Windows/Citrix Profile Management, Windows Server OS (2008R2-2022), PowerShell, Active Directory, and Group Policy are key to this role. The Citrix Engineer is also required to work with IT teams, project managers, IT architects, vendors, and business leaders to design and architect hosted computing solutions to meet demanding clinical workflows in diverse hospital environments.

Relies on experience and judgment to plan and accomplish goals. Works under limited supervision. A large degree of creativity and latitude is required.

The qualified candidate will have a good mix of technical and project management skills.

This position works remotely.

KEY RESPONSIBILITIES:

Assist in design, deployment & Support of Citrix solutions
Monitor & resolving incident tickets ensuring prompt and effective solutions and closure
Effectively triage incidents when necessary in accordance to I.S. procedures
Ensure appropriate monitoring tools are in place and properly utilized to ensure the integrity and stability of the Enterprise Citrix environment.
Works with other Steward I.S. support teams as appropriate for support & troubleshooting of issues pertaining to the Citrix enterprise environment.
Continually work to standardize and document existing procedures
Provide training and documentation to the Help Desk on resolution skills to provide first call resolution where possible
Assess and interpret customer needs and requirements
Develop and monitor metrics to ensure support SLA’s are met
Provide escalation path for users with issues and research outstanding issues
Participate In the development and implementation of policies and procedures to improve process and workflow for the technicians
Proactively work to improve customer experience and departmental performance
Promote network and system standards and ensure adherence to existing and new standards and best practices.
Help create documentation, procedural and otherwise regarding Citrix responsibilities
Continue to improve Citrix operations via new ideas and methods
Participation in the development, planning and execution of large Citrix and other IS projects
Submit timely status reports to senior leadership and other project stakeholders as required.
After hours and weekend work to perform tasks that cannot be done during business hours is required.
Work with minimal guidance, seek guidance on only the most complex tasks
Mentor and provide guidance to junior members of the technical support team.
Conform to all departmental and enterprise standards, policies, and procedures
Maintain a flexible schedule in accordance with the needs of the department.
Develop an understanding and awareness of the enterprise, including its objectives, design, strategies, departmental initiatives, staffing and the roles of key players in the organization.
Contribute to short and long-term organizational planning and strategy as a member of the management team.
Occasionally lift and carry supplies and equipment weighing up to 30 pounds
Travel to other sites (Including National travel) is required
Perform on-call duties
Perform other duties as assigned

Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
Commits to recognize and respect cultural diversity for all customers (internal and external).
Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.

REQUIRED KNOWLEDGE & SKILLS:

Expert knowledge designing, implementing and supporting XenApp, XenDesktop/Desktop Virtualization, CVAD Provisioning Services & VMWare (or HyperV/XenServer),
Expert knowledge designing, implementing and supporting Windows/Citrix Profile Management, Windows Server 2008 R2/2012/2016/2019/2022, PowerShell, Active Directory, Application Virtualization, Application remedies and Group Policy
Experience with MS Azure and other cloud hosting solutions is a plus
Exceptional analytical and problem-solving skills
Excellent project management skills
Ability to multitask and prioritize work requirements
Ability to work independently and take initiative over diverse project areas
Excellent interpersonal and communication skills, including the ability to establish and maintain effective working relationships with others.
Excellent listener to customer requests, exceptional understanding of customers business need and generally able to do what the customer “needs” rather than just what the customer “asks”.
Exercises considerable discretion and independent judgment
Ability to work under pressure
Ability to prioritize and escalate problems
Capability to maintains a sense of urgency about his/her work
Analyzes problems effectively and efficiently (95% accuracy) to plan and develop solutions to individual projects of major complexity.
Capacity to advise and provide direction to junior staff.
Excellent organizational skills.
Ability to follow direction.
Ability to be flexible, versatile and adaptable in day-to-day activities conducted in a multi-site environment
Ability to express ideas concisely and clearly, orally and in writing.
Ability to communicate effectively to Steward personnel using written and oral formats
Able to effectively prepare presentation material and present information to IS staff, management, hospital and public groups
Ability to strategically plan and be proactive in approach.
Ability to read, analyze and interpret applicable technical documentation, system reports, software licenses and contracts.

EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:

Education: 4 year college program certificate, or equivalent work experience

Experience: 7 years’ experience supporting Citrix in a customer services focused environments, Healthcare IT preferred.

Certification/Licensure:

CCAV (Citrix Certified Associate Virtualization)

CCPV (Citrix Certified Professional Virtualization)

Software/Hardware:
- Expert knowledge and expertise designing, planning, deployment and administration of Citrix CVAD 1912+, 6.5/7.x Server Farms. Experience in supporting Web Interface and StoreFront 3.x. NetScaler, Provisioning Services, Citrix Profile Management & Server Virtualization (VMware).
- Expert knowledge & experience with Active Directory, Group Policy, and DHCP is required
- PowerShell scripting skills is required
- MS Azure, AVD and other cloud hosting solutions experience is a plus
- Ability to troubleshoot technical problems related to Citrix XenApp/XenDesktop infrastructure

Other:
- Occasional Travel is required to Steward Health Care Hospital facilities, both local and national

Location: Corporate · 1301.72325 Client Computing in Meditech
Schedule: Full Time, Day Shift, M-F 8:30-5

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...