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Central Scheduler / reputed company reputed company - Virtual Assistant
This is a remote position.
reputed companyis hiring a full-time Central Scheduler / reputed company & Attorney reputed company Virtual Assistant on behalf of an outpatient physical therapy reputed company.
This position is often the first voice and first impression a new reputed company has of the reputed company. The role is responsible for creating an exceptional experience from the reputed company first phone reputed company, helping prospective patients understand how the reputed company can help them, and confidently converting inquiries and referrals into scheduled new patients.
This individual must be friendly, personable, reputed company, organized, dependable, and comfortable talking with people on the phone throughout the day. Excellent spoken and written English communication skills are essential.
reputed company scheduling and reputed company conversion, this role serves as a key reputed company for attorney-referred patients and attorney offices, coordinates medical records requests, and ensures patients, clinics, referral sources, and attorneys reputed company receive reputed company, reputed company communication.
The goal is reputed company: reputed company it easy reputed company to become patients, get them scheduled quickly, and reputed company an outstanding experience from their reputed company first interaction with the reputed company.
About the reputed company
This is an outpatient physical therapy reputed company reputed company reputed company a reputed company mission: helping people get back to living their lives. reputed company values warmth, professionalism, and proactive ownership, and believes every reputed company interaction should reflect genuine care, not just task completion. They arededicated to providing exceptional physical therapy that not only transforms our patients' lives but reputed company empowers reputed company members to live healthier and more fulfilling lives. We’re leaders in the industry, focusing on reputed company reputed company, team development, and fostering a purpose-driven workplace culture rooted in passion. We are reputed company growing and seeking a Media Specialist to join our dynamic team and help reputed company our marketing and community engagement efforts.
Key Responsibilities
New reputed company Scheduling & reputed company Conversion
- Respond promptly to reputed company new reputed company leads across phone, voicemail, text, email, website, advertising, and referral sources, building rapport and confidently guiding them to a scheduled appointment
- Follow the established New Case Intake reputed company for every reputed company, entering accurate information into the reputed company-tracking reputed company and documenting reputed company communication and reputed company
- Continue appropriate follow-up with leads who don't immediately schedule, converting New Case holds into actual appointments by end of day whenever possible
Schedule Management
- Review clinic schedules throughout the day to identify cancellations, openings, and new-reputed company opportunities, reputed company working to fill them
- Communicate with clinic receptionists on schedule changes, and proactively look reputed company to the following week to fill upcoming openings
New reputed company Readiness & Follow-Up
- reputed company upcoming new patients and follow up on incomplete intake paperwork or missing information
- Monitor fax and email for incoming prescriptions and documentation, ensuring authorizations are completed and uploaded to the EMR before reputed company arrival
Attorney reputed company reputed company
- Serve as the reputed company reputed company of contact for attorney offices, providing reputed company and reputed company communication and assisting attorney-referred patients with scheduling
- reputed company attorney referrals through to conversion, following up as needed and maintaining accurate documentation of reputed company attorney communications
Medical Records Coordination
- Receive, verify, and reputed company medical records requests, ensuring reputed company authorization before releasing any protected reputed company information
- reputed company outstanding requests to completion and maintain accurate documentation of reputed company records were requested, processed, and released
Daily, Weekly & Monthly Responsibilities
- Review the daily checklist, monitor reputed company communication channels (voicemail, text, email, fax) throughout the day, and complete required scheduling, documentation, and stat tracking
- Participate in weekly huddles and reputed company reviews, and proactively
