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Caseworker

April 30, 2026

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style="text-align:left">Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p style="text-align:inherit"></p><p style="text-align:inherit"></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h1><b>Job Details</b></h1></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p>This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.</p><p></p><p><b>Responsibilities:</b></p><ul><li><p>The management of the assigned projects and/or cases.</p></li><li><p>Adherence to the general company processes</p></li><li><p>Telephone support:</p><ul><li><p>Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on:</p></li><li><p>funding and access issues, including private, public and special access programs;</p></li><li><p>compliance programs</p></li></ul></li><li><p>Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">disruption/discontinuation</span> monitoring, adverse event reporting and liaison with primary healthcare providers;</p></li><li><p>Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals;</p></li><li><p>All patient programs are based on casework methods and include a significant amount of out-bound calls.</p></li><li><p>Document each activity in program specific database.</p></li><li><p>Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.</p></li><li><p>Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.</p></li><li><p>Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.</p></li><li><p>With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.</p></li><li><p>Responsible to report all Adverse Events to the assigned units/departments</p></li><li><p>The Caseworker will also be assigned other duties and tasks as required from time to time</p></li></ul><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><div><div><p><span> </span><b><span><span>Education:</span></span></b></p></div><div><ul><li><p><span><span>Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences</span><span> </span><span>or</span><span> </span><span>similar</span><span> </span><span>vocations</span><span> </span><span>generally</span><span> </span><span>obtained</span><span> </span><span>through</span><span> </span><span>completion</span><span> </span><span>of</span><span> </span><span>a</span><span> </span><span>two-year</span><span> </span><span>associate's</span><span> </span><span>degree</span><span> </span><span>program or equivalent combination of experience and education.</span></span><span> </span></p></li></ul><p></p><p><b><span><span>Work Experience:</span></span></b></p><ul><li><p><span><span>A minimum of one (1) year experience in customer </span><span>service</span></span><span> </span></p></li><li><p><span><span>Bilingual (French/ </span><span>English)</span><span> </span><span>an asset</span></span><span> </span></p></li><li><p><span><span>Ability to </span><span>multitask</span></span><span> </span></p></li><li><p><span><span>Attention to </span><span>detail</span></span><span> </span></p></li><li><p><span><span>Strong </span><span>Problem solving</span><span> </span><span>skills</span></span><span> </span></p></li><li><p><span><span>Experience in the medical and pharmaceutical field is an </span><span>asset.</span></span><span> </span></p></li><li><p><span><span>Working knowledge of Word, </span><span>Excel</span><span> and </span><span>Outlook</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div></div><div><div><p><b><span><span>Skills and Knowledge:</span></span></b></p><ul><li><p><span><span>Advanced knowledge of pharmaceutical distribution </span><span>industry</span></span><span> </span></p></li><li><p><span><span>Working knowledge of automated warehouse operating </span><span>system</span></span><span> </span></p></li><li><p><span><span>Strong business and financial </span><span>acumen</span></span><span> </span></p></li><li><p><span><span>Strong analytical and mathematical </span><span>skills</span></span><span> </span></p></li><li><p><span><span>Ability to communicate effectively both orally and in </span><span>writing</span></span><span> </span></p></li><li><p><span><span>Effective interpersonal and leadership </span><span>skills</span></span><span> </span></p></li><li><p><span><span>Effective organizational skills; attention to </span><span>detail</span></span><span> </span></p></li><li><p><span><span>Ability to consistently meet </span><span>deadlines</span></span><span> </span></p></li><li><p><span><span>Excellent problem-solving </span><span>skills;</span><span> ability to resolve issues effectively and </span><span>efficiently</span></span><span> </span></p></li><li><p><span><span>Excellent presentation </span><span>skills</span></span><span> </span></p></li><li><p><span><span>Knowledge of Microsoft Word, Excel, </span><span>PowerPoint</span><span> and other Office </span><span>Programs</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><span><span>The</span><span> </span><span>successful</span><span> </span><span>candidate</span><span> </span><span>may</span><span> </span><span>have</span><span> </span><span>daily</span><span> </span><span>contacts</span><span> </span><span>with</span><span> </span><span>unilingual</span><span> </span><span>English-speaking</span><span> </span><span>customers,</span><span> </span><span>patients</span><span> </span><span>or</span><span> </span><span>peers from cross-functional teams.</span></span><span> </span></p></div></div><p style="text-align:inherit"></p><p style="text-align:inherit"></p><h1><b><b><b>What Cencora offers</b></b></b></h1><p style="text-align:inherit"></p><p style="text-align:left"><span>We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.</span></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p>Full time<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit">.</p><h1><span class="emphasis-3"><b><b><b><b>Equal Employment Opportunity</b></b></b></b></span></h1><h1></h1><p style="text-align:left">Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.</p><p style="text-align:inherit"></p><p style="text-align:left">The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.</p><p style="text-align:inherit"></p><p style="text-align:left">Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email <a href="mailto:hrsc@amerisourcebergen.com" target="_blank" rel="noopener noreferrer"><span><span><span>hrsc@cencora.com</span></span></span></a>. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><h1><b>Accessibility Policy</b></h1><p style="text-align:inherit"></p><p style="text-align:left"><i>AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.</i></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h1><b><b><b><b>Salary Range*</b></b></b></b></h1></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p style="text-align:inherit"></p><p style="text-align:inherit"></p>$41,800 CAD - 64,350 CAD<p style="text-align:inherit"></p><p style="text-align:inherit"></p>This posting is intended to fill an existing vacancy for our Caseworker role.<p></p><h1><b>Affiliated Companies:</b></h1>Affiliated Companies: Innomar Strategies

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...