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Care Navigation Program Manager

Care Navigation Program Manager is responsible for overseeing the Care Navigation program, ensuring existing programs operate efficiently and new programs are successfully implemented and onboarded. This role will manage relationships with health plan partners and oversee internal policies, procedures, workflows, and teams conducting care navigation activities. This position will also provide telephonic care navigation services to individuals receiving services through various programs including: 1115 waiver programs, ILOS & VAB programs as needed during implementation and onboarding periods. The Program Manager reports to the Director of Intake. This is a fully remote position and may be located anywhere within the United States. Occasional travel to offices in Iowa and New York may be required. This is a duplicate position as the Ankeny, IA opening, simply posting in two locations. Please only apply for ONE opening. Remote hires will be required to travel to our headquarters in Ankeny, IA (company paid) on their first day for orientation. Salary range: $79,386-100,000 plus 10% bonus Benefits Our employees enjoy a generous package of benefits that we are thrilled to provide, and feel is part of what makes us different as an employer. We value our team members, and this is one way we can show it. Benefits include: -PTO, holiday pay and holiday of choice -401(k) match -Life insurance -Short-term disability -Health, dental and vision insurance -Maternity/paternity leave -Health savings account (HSA) -Flex spending accounts (FSA) – health and dependent Responsibilities include, but are not limited to<div> <ul type="disc" style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Provide telephonic care navigation services, including screening, navigation, and care management support to individuals receiving services through the New York Social Care Network (SCN)</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Complete care navigation activities within SCN technology platforms, including Unite Us and other designated systems</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Document all care navigation activities accurately and timely within the client record</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Create and maintain clinical SOPs and workflows that are evidence-based and meet standard of care</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Allocate care navigation resources based on client needs and acuity/tier level</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Implement and manage time-based billing workflows and documentation processes</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Collaborate within an interdisciplinary team to deliver high-quality, person-centered care navigation services in partnership with: </li> <ul type="circle" style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Nutritional Counseling Team </li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Intake Team </li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Health Care Partners </li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Implementation Team </li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Billing Team </li> </ul> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Supervise and provide oversight to a team of frontline, non-licensed care navigators. </li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Assign and monitor daily and weekly work activities for team members</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Ensure care navigation services meet professional standards, organizational policies, and industry best practices</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Support staff development and maintain professional expertise through continuing education, professional publications, networking, and participation in relevant professional organizations</li> </ul> </div> Required Skills and Experience<div> <ul type="disc" style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Master's degree in Social Work</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Active, unrestricted licensure as a Licensed Clinical Social Worker (LCSW), Licensed Independent Social Worker (LISW), Licensed Mental Health Counselor (LMHC) or equivalent independent clinical social work license in the applicable state of residence</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Minimum of two (2) years of experience in care management, care coordination, managed care, or a related healthcare setting</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Experience working with individuals experiencing food insecurity, substance use disorders, behavioral health needs, homelessness, and/or transition from incarceration or institutional settings</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Experience building processes, workflows, or programs</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Prior supervisory or team leadership experience. Particularly, leading through change or ambiguity</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Ability to both capture and analyze data</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Excellent written, verbal, and interpersonal communication skills</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Strong organizational skills with the ability to manage multiple priorities simultaneously</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Proficiency with Microsoft Excel and other standard office technology platforms</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Exceptional attention to detail and ability to prioritize competing tasks and projects effectively</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Ability to work independently with minimal supervision while exercising sound professional judgment</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Ability to routinely use standard office equipment and technology, including laptop computers and smartphones</li> </ul> </div> Preferred Skills and Experience<div> <ul type="disc" style="margin-bottom: 0in; margin-top: 0px;"> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Training or certification in Trauma-Informed Care, Motivational Interviewing, and/or Crisis De-escalation techniques </li> <li style="line-height: 120%; background: white; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Previous experience providing telephonic screenings, care navigation, and care management services</li> </ul> </div> Physical Requirements<div> <ul> <li>Repetitive motions that include the wrists, hands and/or fingers</li> <li>Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods</li> <li>Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus</li> </ul> </div>

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