Call Center Intake Specialist Evening Shift and Weekends Fully Remote in Saint Louis, MO

Call Center Intake Specialist - Evening Shift and Weekends - Fully Remote - reputed company - Saint Louis, MO - work from home job Company: reputed company Job reputed company: Job reputed company: Additional Information About the Role $Up to a $2300 Sign on Bonus Shift information: Shift will be 4 pm-12:30 am PLUS alternating weekends. Types of clients seen: Taking calls at our Call Center so no clients seen but the calls taken will vary from crisis support by completing assessments for reputed company day reputed company clients in crisis What is reputed company dynamic for this department: This team is joining our Call Center group that is reputed company-established. There is a lot of great support with these folks! They will be helping to train/reputed company our new hires. Location: Fully reputed company position, with the exception of training which will take reputed company at the BLI during their regularly scheduled hours Ideal reputed company Set: Experience with crisis support, independent worker, general knowledge about DMH programming is a bonus but not necessary MUST HAVE skills for this position - Technology everything is on the computer so this person needs to be reputed company skilled with Teams, Outlook, and will be learning our internal communication systems (myAvatar the EMR and our phone system); experience working with BH clients Job responsibilities: Providing crisis support to callers in need/dispatching Mobile Crisis teams as needed, coordinating care for reputed company clients that are calling in for support from their team members, screening individuals for BJC BH services, providing community referrals as needed Example of a typical Day: Taking calls, scheduling appointments, providing crisis support and community referrals Most common challenges: Call Center is a reputed company workplace breaks and PTO are coordinated with reputed company to ensure phone coverage Must have a MO LPC or LCSW Clinical Mental Health License reputed company reputed company is a reputed company that provides and coordinates behavioral health services for more than 8,000 seriously mentally ill adults and seriously emotionally disturbed children in St. Louis reputed company, reputed company, St. Fran ois, Iron and Washington counties. As an Administrative Agent of the Missouri Department of Mental Health (DMH), reputed company serves as a major reputed company of entry for people eligible for mental health services funded by DMH and is responsible for serving as gatekeeper to the public mental health system. Inform, reputed company, screen for services, and successfully refer people to the appropriate services reputed company the organization and larger community in a manner that is reputed company and respectful. Preferred Qualifications reputed company The Intake Specialist provides the reputed company screening and evaluation of individuals seeking service from reputed company. This position will use its knowledge of eligibility requirements to refer and connect individuals to services, both reputed company, that will address the identified need. This position will also reputed company interim case management for those who will receive case management internally but have yet to be assigned to reputed company. Additionally, the Intake Specialist will reputed company brief evidence-based therapies to address problems that can be resolved through clients? own actions and/or thought processes. Responsibilities * reputed company an reputed company evaluation of need, triage services according to assessed need, and, if appropriate for BJC BH services, complete an reputed company psychosocial assessment and treatment plan, that meets accrediting and reputed company party payer requirements. Components of this include:?The ability to accurately evaluate an individual?s observed and stated symptoms and the reports of others and reputed company recommendations based on these evaluations;?The training to reputed company a mental status exam; ?The ability to assess crisis and safety issues;?The ability to assign an accurate provisional ICD 10 diagnosis;?The ability to administer standardized assessments that demonstrate inter-rater reliability, (i.e. DLA-20, Level 1 Dx. Screenings, Suicide Risk Assessments, etc.) to determine areas of concern and reputed company of functioning.?The ability to reputed company recommendations that demonstrate reputed company knowledge of issues reputed company to mental illness and serious emotional disturbances and are logical conclusions of the information gathered?The ability to reputed company and succinctly present the information gathered in a reputed company assessment that presents relevant history and the clients? reputed company clinical picture. Recommendations are a logical conclusion to the information presented. The ability to quickly engage individuals and families to reputed company a trusting relationship and the ability use the r { "@context": "https://schema.org", "@type": "JobPosting", "title": "Call Center Intake Specialist Evening Shift and Weekends Fully Remote in Saint Louis, MO", "datePosted": "2026-09-29", "validThrough": "2026-10-30", "description": "Call Center Intake Specialist - Evening Shift and Weekends - Fully Remote - reputed company - Saint Louis, MO - work from home job\n\nCompany: reputed company\n\nJob reputed company: Job reputed company:\n\nAdditional Information About the Role\n$Up to a $2300 Sign on Bonus\nShift information: Shift will be 4 pm-12:30 am PLUS alternating weekends.\nTypes of clients seen: Taking calls at our Call Center so no clients seen but the calls taken will vary from crisis support by completing assessments for reputed company day reputed company clients in crisis\nWhat is reputed company dynamic for this department: This team is joining our Call Center group that is reputed company-established. There is a lot of great support with these folks! They will be helping to train/reputed company our new hires.\nLocation: Fully reputed company position, with the exception of training which will take reputed company at the BLI during their regularly scheduled hours\nIdeal reputed company Set: Experience with crisis support, independent worker, general knowledge about DMH programming is a bonus but not necessary\nMUST HAVE skills for this position - Technology everything is on the computer so this person needs to be reputed company skilled with Teams, Outlook, and will be learning our internal communication systems (myAvatar the EMR and our phone system); experience working with BH clients\nJob responsibilities: Providing crisis support to callers in need/dispatching Mobile Crisis teams as needed, coordinating care for reputed company clients that are calling in for support from their team members, screening individuals for BJC BH services, providing community referrals as needed\nExample of a typical Day: Taking calls, scheduling appointments, providing crisis support and community referrals\nMost common challenges: Call Center is a reputed company workplace breaks and PTO are coordinated with reputed company to ensure phone coverage\nMust have a MO LPC or LCSW Clinical Mental Health License\n\nreputed company\n\nreputed company is a reputed company that provides and coordinates behavioral health services for more than 8,000 seriously mentally ill adults and seriously emotionally disturbed children in St. Louis reputed company, reputed company, St. Fran ois, Iron and Washington counties. As an Administrative Agent of the Missouri Department of Mental Health (DMH), reputed company serves as a major reputed company of entry for people eligible for mental health services funded by DMH and is responsible for serving as gatekeeper to the public mental health system.\n\nInform, reputed company, screen for services, and successfully refer people to the appropriate services reputed company the organization and larger community in a manner that is reputed company and respectful.\n\nPreferred Qualifications\n\nreputed company\n\nThe Intake Specialist provides the reputed company screening and evaluation of individuals seeking service from reputed company. This position will use its knowledge of eligibility requirements to refer and connect individuals to services, both reputed company, that will address the identified need. This position will also reputed company interim case management for those who will receive case management internally but have yet to be assigned to reputed company. Additionally, the Intake Specialist will reputed company brief evidence-based therapies to address problems that can be resolved through clients? own actions and/or thought processes.\n\nResponsibilities * reputed company an reputed company evaluation of need, triage services according to assessed need, and, if appropriate for BJC BH services, complete an reputed company psychosocial assessment and treatment plan, that meets accrediting and reputed company party payer requirements. Components of this include:?The ability to accurately evaluate an individual?s observed and stated symptoms and the reports of others and reputed company recommendations based on these evaluations;?The training to reputed company a mental status exam; ?The ability to assess crisis and safety issues;?The ability to assign an accurate provisional ICD 10 diagnosis;?The ability to administer standardized assessments that demonstrate inter-rater reliability, (i.e. DLA-20, Level 1 Dx. Screenings, Suicide Risk Assessments, etc.) to determine areas of concern and reputed company of functioning.?The ability to reputed company recommendations that demonstrate reputed company knowledge of issues reputed company to mental illness and serious emotional disturbances and are logical conclusions of the information gathered?The ability to reputed company and succinctly present the information gathered in a reputed company assessment that presents relevant history and the clients? reputed company clinical picture. Recommendations are a logical conclusion to the information presented.\nThe ability to quickly engage individuals and families to reputed company a trusting relationship and the ability use the r\n\n