Business Delivery Consultant, PET Insurance, REMOTE

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide, "on your side" goes beyond just words. Our customers and partners are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.

The position sits within Pet Protection & Performance, reports to Director, Business Consulting, and partners closely across Product, Compliance, Technology, Operations, Billing, Reporting & Analytics, and Communications.

What This Role Will Own:

• Business Delivery Leadership and Execution
• Lead business requirements and business delivery work across Pet product, policy, migration, reporting, and regulatory initiatives.
• Drive intake through definition, stakeholder alignment, handoff to IT, and support through estimation and delivery.
• Partner with Product and Compliance to translate complex regulatory and product changes into clear, delivery-ready business requirements.
• Support high-importance workstreams including migrations, state/product changes, filings, member communications, reporting needs, and release readiness.
• Help maintain continuity across active Pet priorities such as Washington Second Underwriting Company requirements, compliance implementations, migration efforts, and major medical roadmap work.
• Requirements Development and UAT Support
• Create Business Requirements Documents, user stories, and use cases that translate business needs into clear, testable requirements and supporting details.
• Validate that business requirements, user stories, use cases, and acceptance criteria reflect the intended business experience and expected outcomes.
• Partner in the development, review, and refinement of UAT test scenarios to help ensure appropriate coverage of business requirements.
• Provide business and requirements context during UAT to clarify questions, support decision-making, and maintain alignment across stakeholders.
• Document, triage, and assess testing defects to determine whether they align to requirements, reveal process or requirement gaps, or require further clarification.
• Support defect resolution through follow-up, retesting, and validation of business outcomes as needed.
• Maintain alignment between Business Requirements Documents, requirements, use cases, user stories, test scenarios, and defect resolution throughout the testing lifecycle.
• Collaborate with business, product, and technology partners to support UAT readiness, execution, and successful business acceptance.

This role does not qualify for employer sponsored work authorization. Nationwide does not participate in the STEM OPT extension program.

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Job Description Summary

We are a versatile group of individuals, working together to meet the needs of our customers. We value knowledge, strong business savvy and contributing to a stellar team dynamic. If you thrive in a busy, engaging work environment, we want to know more about you!

As a Consultant, you'll act independently or as a member of a team responsible for establishing a common understanding of the business environment in which a project must be defined, designed, created, deployed, used and supported. You will participate in major process modeling, analysis and design efforts providing business performance management, organizational design and business risk management capabilities to formulate pragmatic, forward facing and impactful business transformation plans.

Job Description

Key Responsibilities:

• Partners with senior leaders to transform their businesses through the strategic application of people, processes and technology. Participates in the planning process by identifying complexities, dependencies and duplications.

• Demonstrates expertise in leading business process analysis/design, organizational analysis, needs assessments and cost/benefit analysis to align solutions with business strategies and direction. Consults with functional groups within Nationwide Technology and internal business clients to develop short- and long-term business transformation plans.

• Serves as process management contributor and consultant between business customers and systems area for development and implementation of business processes and procedures. Responsible for communicating to customers, management and external sources.

• Identifies critical elements of a business process that need to be managed. Defines criteria of performance success. Reports performance in a cohesive manner.

• As a team member, participates in analysis and design of organizational structures, roles, responsibilities, governance, staffing and sourcing to support business goals, strategies and process architecture. Provides significant contribution in executing business unit level change.

• Conducts and leads training of customers on business, technological, societal and environmental trends to support strategies for improving business performance.

• Facilitates evaluation and research of new and existing products, procedures and/or workflow needs associated with business systems for the company. Evaluates new technological developments and evolving business requirements, and recommends appropriate systems alternatives and/or enhancements.

• Develops compelling business cases, including gaining senior management input, to accomplish business objectives. Identifies, assesses and mitigates business risks associated with current operating model and/or desired target state operating models.

• May provide direction, training and guidance for less experienced staff. May assign responsibility for tasks, sets clear objectives and monitors progress and results. May monitors project schedules and costs. May develops project plans, work breakdown structures and desired outcomes for overall solution delivery.

Performs other responsibilities as assigned.

Reporting Relationships: Reports to Director. This is an individual contributor role and does not have direct reports; may have opportunity to lead projects or teams.

Typical Skills and Experiences:

Education: Undergraduate studies in computer science, management information, business, mathematics or related field desired. Graduate studies are preferred.

Experience: Eight plus years of dynamic experience in planning, designing and implementing company-wide business transformation initiatives. Extensive experience in functional, process, information and data modeling, data management and warehousing and applications integration. In-depth experience with process redesign methods and tools. Three years of experience in project management is preferred.

Knowledge, Abilities and Skills: Demonstrated knowledge of standards, methodologies and frameworks, business process management and technology. Sound knowledge of a variety of tools, concepts and techniques. Understanding of new technologies and developments in the technology industry. Detailed knowledge of the system development life cycle. Knowledge of project management concepts and techniques are required. Thorough knowledge of facilitation, performance management, organizational design and managing organization change. Ability to lead large or sophisticated projects. Effective communication skills and ability to deal with ambiguity.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager's leader and HR Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Exempt (Not eligible)

Working Conditions: Normal office environment. Extended work hours may be required based on workload. May require occasional travel.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties

We currently anticipate accepting applications until 09/24/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage,paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.

Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.

For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov)

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.

The national salary range for Consultant, Business Consulting : $97,000.00-$180,000.00

The expected starting salary range for Consultant, Business Consulting : $97,000.00 - $145,000.00