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Broker Services Associate- June 2026 (Charleston, SC)

April 29, 2026

What You'll Do <div>Delivering exceptional service is the priority by: </div><div><ul><li>Quickly respond to broker inquiries via phone or email, making it easy for them to work with us. </li></ul></div><div><ul><li>Providing support for billing inquiries, policy changes or renewal inquiries with ease and accuracy. </li></ul></div>A Typical DayYou’ll start and end your day at the same time every day during training and post training you’ll have an assigned shift for your 40-hour work week. During busier seasons, you’ll always have the opportunity to contribute more and be rewarded with overtime pay. You’ll have different daily assignments, so you don’t get bored. And there will always be time for personal and professional development. <div>Our commitment to you</div><div>First and foremost, PURE starts by setting you up for success! Services Associates take part in a comprehensive paid onboarding program that will prepare you to confidently work with our members or brokers. You’ll also receive a complete set of home office equipment to make you comfortable when you work remotely. </div>‌What We DoWe're a member-owned property and casualty insurer designed exclusively for financially successful families and driven by a purpose of doing what is right for our members. Our reciprocal model focuses on service and doing what is right for the membership: we provide exceptional service, hospitality and care, we partner with our members to help prevent losses and we create smart insurance solutions at fair prices. We aim for our members to love their insurance. It is our mission is to create a membership experience so compelling that our members never want to leave. Who We AreWe want to be transparent about what we expect from each other. From PURE, you can expect:Opportunities to stretch and grow: your professional and personal development matters to us. We’re committed to providing experiences through on-the-job learning and professional development that increase your impact and rewards.Clarity and kindness: you can rely on us to be open, honest and supportive, offering clarity on what success looks like.Support in good times and bad: we believe in showing up for each other consistently, not only when it’s easy. You can expect a thoughtful partner, even when we disagree.A community that cares: we are committed to sustaining a community in which each person feels cared for as an individual. We lift each other up, celebrate wins together and support one another through challenges in work and life. Who You AreAll of the strongest relationships are a partnership- a two way street. So here’s what we ask of you:<ul><li>Aim to bring your best every day: you’re here because you want to be part of a team that makes a real impact and aims high.</li><li>Be a student and a teacher: share your knowledge and talents and be willing to listen and learn from those around you.</li><li>Get comfortable being uncomfortable: we face tough moments and obstacles with a “courage over comfort” approach and a positive, solutions-oriented mindset.</li><li>Be a culture builder: building a positive culture is everyone's responsibility, based on care, respect and openness to diverse perspectives.</li></ul>The base salary for this role can range from $37,000 to $49,667 based on a full-time work schedule. An individual’s ultimate compensation will vary depending on job-related skills and experience, geographic location, alignment with market data, and equity among other team members with comparable experience‌Want to Learn More?<ul><li>[<a href="https://www.pureinsurance.com/about-us/mission-values" target="_blank" rel="noopener noreferrer">Our Values</a>]</li><li>[<a href="https://www.pureinsurance.com/careers#benefits" target="_blank" rel="noopener noreferrer">Our Benefits</a>] </li><li>[<a href="https://www.pureinsurance.com/about-us/corporate-social-responsibility" target="_blank" rel="noopener noreferrer">Our Community Impact</a>]</li><li>[<a href="https://www.pureinsurance.com/about-us/leadership" target="_blank" rel="noopener noreferrer">Our Leadership</a>]</li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...