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Billing Operations Manager

Company Description Job Description Canva is a high-growth SaaS company valued at $32B, and in an exciting phase of growth: we've surpassed 220 million monthly active users globally and are continuing to grow rapidly across Enterprise, and international markets. Where and how you can work Our flagship office is in Sydney, Australia, but we've made our way from down under, to a hub San Francisco, which is now home to our US operations. Although the role is listed at hybrid, we are incredibly flexible and empower you to do the best work of your life wherever that looks like, whether that's at your home in SF or at the office. About the role We're looking for a Billing Operations Manager to join our Revenue Accounting team. This individual contributor role will support Canva's Enterprise customers through accurate, timely, and customer-first billing operations-owning the invoicing process end-to-end and resolving billing inquiries with care and precision. You'll partner closely with Sales, Customer Success, and Finance Systems to ensure a seamless billing experience from contract to cash. This role is ideal for someone who thrives in fast-paced environments, has a strong operational mindset, and is excited to collaborate cross-functionally to scale billing systems and workflows. You'll also play a key role in major transformation initiatives-including the Salesforce CPQ redesign and Zuora implementation-that will set the foundation for how we bill at scale. What you'll do <ul><li>Execute day-to-day billing operations for Enterprise sales, including invoice generation, customer onboarding and billing adjustments.</li><li>Respond to customer billing inquiries and resolve issues thoughtfully, delivering a high-quality billing experience.</li><li>Partner with Sales, Deal Desk, Customer Success, and Finance Systems to ensure billing accuracy and completeness.</li><li>Contribute to systems transformation, including our Salesforce CPQ redesign and Zuora implementation.</li><li>Help design and document scalable, repeatable billing workflows as Canva expands across products, geographies, and customer segments.</li><li>Identify and implement process improvements to reduce manual effort and increase efficiency and accuracy.</li><li>Maintain strong documentation and uphold billing policies, controls, and audit-readiness standards.</li></ul> What we're looking for <ul><li>Experience in billing, order management, revenue operations, or a similar operational finance role, ideally in SaaS or a high-growth tech company.</li><li>Familiarity with quote-to-cash systems; experience with Salesforce, NetSuite, or Zuora is a strong plus.</li><li>Excellent communication skills, with the ability to explain billing details clearly to both internal teams and external customers.</li><li>Detail-oriented and highly organized, with a strong ability to manage multiple priorities in a fast-paced environment.</li><li>A collaborative, proactive approach and a desire to improve systems and processes.</li><li>A customer-first mindset-balancing operational accuracy with exceptional customer service.</li></ul> What's in it for you? Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work. Here's a taste of what's on offer: <ul><li>Equity packages - we want our success to be yours too</li><li>Health benefits plans to support you and your wellbeing</li><li>401(k) retirement plan with company contribution</li><li>Inclusive parental leave policy that supports all parents & carers</li><li>An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more</li><li>Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally</li></ul> Check out lifeatcanva.com for more info. At Canva we value fairness, and we strive to provide competitive, market-informed compensation whilst ensuring internal equity within the team in each region. We make hiring decisions based on your skills, experience and our overall assessment of what we observed and learnt in the hiring process. The target base salary range for this position is $151,000 - $207,000. When calculating offers, we make salary decisions based on market data and candidates' skills and experience. Other stuff to know We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. We celebrate all types of skills and backgrounds at Canva so even if you don't feel like your skills quite match what's listed above - we still want to hear from you! Please note that interviews are conducted virtually. #LI-Remote

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