Bilingual, Spanish Care Guide

Job Description:

  • Serve as the first point of contact for new Nadia Care members
  • Welcome families and conduct their critical first visit
  • Educate members on Nadia Care services
  • Complete initial intake and assess baseline needs
  • Conduct up to 7 comprehensive virtual Welcome Visits per day
  • Identify and escalate urgent medical or social needs to the clinical team
  • Establish warm, trusting relationships with members
  • Coordinate care transitions with Maternity Navigators and clinical specialists
  • Pass critical intake notes to the core care team
  • Log interactions, schedule visits, and track onboarding progress in systems such as Athena
  • Enroll, schedule, and complete members’ first visits before handing them off for ongoing care
  • Report directly to the Senior Manager of Care Delivery

Requirements:

  • 3-5+ years in patient onboarding, member engagement, customer service, community health, or healthcare navigation
  • Experience with Medicaid populations is a strong plus
  • Fully fluent in English and Spanish, verbal and written
  • Strong conversational fluency and comfort using non-technical terminology with members
  • High emotional intelligence and active listening skills
  • Ability to build immediate rapport while guiding members through structured talk tracks
  • Comfortable navigating CRM platforms, virtual communication tools, and scheduling software such as Acuity, Spruce, EHRs, and MacOS
  • Comfortable working independently in a fast-paced, high-growth startup environment
  • Ability to hit daily outreach quality and engagement targets
  • High school diploma or GED equivalent
  • Reliable home internet access and a quiet space for taking calls

Benefits:

  • Annual paid holidays
  • Three weeks of paid time off after the 90-day introductory period for full-time hourly employees
  • Medical insurance covering hospital, surgical, and prescription drug benefits
  • Dental insurance
  • Vision insurance
  • Stock option grant
  • Life insurance
  • Short-term and long-term disability insurance
  • 401(k) retirement plan
Back to blog

Other Jobs To Apply

Remote Part Time Evening Data Entry Jobs -$1400 Weekly

Guest Services Representative

Remote Data Entry Specialist - Precision & Organization

Remote Call Center Agent — Part-Time Customer Care

Virtual Nurse-RN/ Virtual Nursing

Sales District Leader Trainee

Staff Data Engineer, Commercial Data Governance

Pharmacy Technician- Part Time- Omnicare

Apple Data Entry & Customer Service – Remote Jobs

Poppi Market Sales Manager - Carson/Torrance

Customer Service Analytics & Insights Analyst

Part-Time Chat Support Agent (Remote) – 15 – 18/hr Job ID- 798 Job ID- 3011

Remote Key Account Executive – Facility Supplies

Data Entry Specialist (Remote - Part Time) At Netflix (No Experience/Entry Level)

Customer Support Specialist - Build Relationships & Resolve

UM Review Nurse

Account Executive, Mid-Market (Remote)

Coca-Cola Sales Merchandiser $16-$35/hr

Call Center Agent (PT or FT - 100% Work From Home)

Remote Out of Office Position / Data Entry (Hiring Immediately)

Paid Product Tester

UPS - Package Delivery Driver $45+/hr

Retail Cashier Part Time

Customer Service Representative (Remote)

FULLY REMOTE- Patient AR Specialist

( Senior Specialist ) Remote Jobs Paying 30 An Hour, Work From Home Jobs San Antonio @ Get Dream Job

Customer Support Specialist (Part-Time)

Customer Service Agent

Coca Cola Careers in Cathedral City, CA

Registered Nurse Care Manager

Remote Pharmacy Technicians (Full-Time + Weekend Coverage)

Customer Service Representative - Remote

Remote Work From Home Customer Service Representative Agent - Part Time Panelists Needed

HIM Float Clerk, Short Hour

Dishwasher/Utility

National Account Lead: Walmart & Costco (Remote)

Remote Customer Service Specialist

Remote Computer Power Users & Automation Builders (Must own MacBook) - AI Trainer ($50-$60 per hour)

Entry Level FedEx Data Entry Jobs (Work At Home)

Chewy Remote Jobs Customer support (Work From Home )

Social Media Marketing Strategy Intern: Create & Grow

RN | Gastroenterology

Amazon Customer Service - Work From Home $16-$24/hr

Remote Call Center Team Lead – Customer Service

Work From Home Jobs - Remote Customer Care - Start ASAP

Fisheries Technician 1- Ocean Salmon Lab

Work Remotely: Customer Service Positions with Pay Up to 19 Per Hour

Junior Data Entry Clerk (Remote)

AVP, Workers’ Compensation Claims – $195,000 – Fully Remote

Coca Cola Careers in Fairfield, CA