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Benefits CSR-(Remote) Pittsburgh, PA
Job details
Join the Kelly® Professional & Industrial Team as a Benefits Customer Service Representative!
Are you passionate about helping others and ready to make a difference from the comfort of your home. Kelly® is hiring Benefits Customer Service Representatives to support a premier client located near Pittsburgh, PA. We\'re with you every step of the way to help your career thrive.
Position: Benefits Customer Service Representative-Virtual/Remote
Location: Must reside within 2 hours of Pittsburgh, PA
Pay Rate:
-
$16.50/hour (English only)/$17.25/hour (Fluent in Spanish)
- Pay Increase after 30 days
Schedule:
-
Weekdays only - no weekends!
- Must be available to work any 8 hr. shift between 8:00 AM and 7:00 PM- shifts drawn at random when assigned*
- Note: No time-off allowed between August and December
- Work remotely or in-office - you choose!
- Gain valuable experience with a respected organization
- Receive ongoing support from Kelly® throughout your assignment
- Access exclusive Kelly Perks, including training, discounts, and more
As a Benefits Customer Service Representative, you\'ll provide essential support to benefit plan participants, helping them navigate their health, retirement, and insurance options with confidence and care.
Daily Responsibilities:
- Deliver compassionate service via phone, email, and chat
- Adapt your communication style to meet the needs of each caller
- Handle sensitive information in compliance with HIPAA and data privacy regulations
- Accurately document all interactions and case details
- Resolve issues professionally, even under pressure
- High school diploma or GED required
- Reliable high-speed internet and a dedicated, quiet workspace
- Flexible availability - no time-off allowed between August and December
- Previous customer service experience preferred
- Excellent attention to detail and strong multitasking abilities
- Proficiency with Microsoft Office; able to manage multiple systems/windows
- Typing speed of at least 30 WPM
- Comfortable working remotely and residing within a 2-hour radius of Pittsburgh
Don\'t miss this opportunity to grow your skills and support others in a meaningful way. Apply today and discover what\'s next in your career with Kelly®!
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