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Behavioral Licensed Clinician, Evening Shift

Job Description:

Serve as a consistent clinical point of contact for each member throughout their wellness journey
Assess members’ immediate risk and clinical needs using evidence-based models and clinical acumen
Provide real-time crisis de-escalation, safety planning, and risk management
Identify biopsychosocial needs and collaborate with members on solutions and next steps
Develop SMART goals supporting healthy lifestyles
Assess readiness to change and implement actions supporting progress through stages of change
Shepard members to appropriate clinical care, treatment programs, and community resources
Educate members about benefit plans, coverage, and care navigation using varied modalities
Leverage specialized evidence-based curricula across clinical areas
Research and provide tailored educational or support resources
Partner with internal colleagues for follow-up, case collaboration, and care transitions
Balance real-time queue work with out-of-queue case management
Demonstrate diplomacy, empathy, and professionalism in difficult conversations
Comply with HIPAA, confidentiality, compliance, and clinical documentation standards
Manage multiple health records and systems to document interactions and progress
Communicate effectively in verbal and written formats
Take telephonic calls and scheduled calendar appointments in a 24/7/365 operation

Requirements:

Master’s degree or PhD in a mental health field (e.g., Social Work, Counseling, Psychology) or RN with psychiatric specialization
Current independent clinical license (e.g., LCSW, LPC, LMFT, LPCC, PhD, PsyD, PMHNP, or RN with psychiatric focus)
Minimum 5 years of post-licensure experience as a behavioral health or substance use clinician preferred
Demonstrated use of evidence-based approaches, including brief therapy, cognitive-behavioral therapy, and motivational interviewing
Experience working in or with managed care environments preferred
Experience with direct member communication; telephonic counseling/coaching preferred
Required to obtain AAS Crisis Specialist Certification within the first year of employment
EAP experience and CEAP certification preferred but not required
Strong clinical acumen, interpersonal communication skills, and comfort working in a dynamic and rapid pace environment
Proven administrative abilities, with strong computer and software application skills
Minimum forty hours per week; rotating shifts, weekends, and holidays
Home internet through cable broadband or fiber optic service with at least 10 Mbps download and 5 Mbps upload