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Behavioral Health Scheduling and Auditing Specialist
About the position
Responsibilities
- Answer client calls and explain programming to potential clients.
- Schedule clients for behavioral health screenings and provide confirmation calls.
- Ensure initial client contact with Mt. Carmel Behavioral Health is positive, empathic, and validating.
- Manage personal responses to activated and/or acute mental health clients.
- Address concerns of clients and connect them with appropriate services.
- Communicate and coordinate with Gateway Coordinator and clinical team regarding scheduling clients and procedures.
- Obtain feedback from clients regarding therapeutic experience and program effectiveness.
- Update, collect, track, and distribute weekly stats.
- Gather programmatic statistical data.
- Take on projects to further the growth of the program.
- Audit clinical files to ensure State Compliance.
- File client files and documents.
- Perform data entry and tracking to demonstrate program effectiveness and needs.
- Work with program interns and candidates to encourage and facilitate learning.
- Maintain a neat and orderly workspace and obtain supplies as needed.
Requirements
- Associate's degree or higher in related fields (Health information management, psychology, etc.).
- Understanding and familiarity with HIPAA and ensuring HIPAA compliance.
- Customer/Client Service Experience (2+ years).
- Use of personal cell phone for team communications (text, phone, email, etc.).
- Clerical experience (Microsoft Office/Word/Excel/etc.).
- Strong understanding of Excel.
- Typing speed of 45+ WPM.
- Attentive to detail.
- Ability to work in a capricious environment while maintaining empathy and mental/emotional self-regulation.
- Self-driven and motivated to complete job duties.
- Ability to work 40 hours per week consistently.
- Ability to assist potential clients when they are experiencing mental health challenges within the scope of the position.
Nice-to-haves
- Experience in Psychology, Human Services, or Counseling related field.
- 2+ years previous work experience with a Counseling/Behavioral Health Agency.
- Experience in research methods/statistical analysis.
- Familiarity with Military culture and common struggles of military members and their families.
Benefits
- Health insurance
- Dental insurance
- 401(k)
- Paid time off
- Vision insurance
- Life insurance