AVP, Employee Experience

Job Description:

• Own the organization's HR compliance, employee relations, and performance management agenda
• Provide leadership to the Total Rewards division
• Serve as the People Team's HRIS and HR compliance expert
• Ensure HR systems, data, and people practices meet regulatory standards
• Counsel managers and employees on performance management and employee relations matters
• Direct the Lead Total Rewards Specialist and, through that role, the Total Rewards/People Data function
• Ensure compliance with federal and state regulations, including EEO, FCRA, FLSA, ADA, FMLA, and ADEA
• Maintain HR policies and procedures in alignment with regulatory requirements
• Oversee preparation and response for HR-related audits
• Ensure timely distribution of required state and federal employee notices
• Monitor wage/hour classification requirements
• Partner with managers on performance management and policy interpretation
• Manage corrective action processes and documentation
• Serve as the primary point of contact for employee concerns
• Identify employee relations trends and develop mitigation strategies with Learning and Organizational Development
• Provide strategic direction for benefits, compensation, recognition, and People Data/Systems
• Partner on Total Rewards strategy, compensation and benefits renewal cycles, and vendor negotiations
• Review Total Rewards data and recommendations to inform employee experience and retention decisions
• Govern benefits administration and Open Enrollment controls
• Certify HRIS-to-OE-to-carrier plan/tier mapping and configuration attestations
• Oversee OE validation testing, vendor file feed/EDI monitoring, and exception reporting
• Certify pre-payroll reconciliation between elections and payroll deductions
• Oversee vendor card/material issuance service-level agreements
• Lead eligibility pre-load certification before Open Enrollment
• Govern quarterly refreshes of employee-facing Open Enrollment content
• Maintain RACI documentation and standard operating procedures for benefits exceptions
• Publish recurring exception/command-center dashboards to leadership
• Participate in the Change-Control Board and Data Quality Council
• Document SOX/ERISA-relevant controls and drive root-cause analysis and remediation planning for benefits vendor and data issues
• Perform other duties as assigned

Requirements:

• 5+ years' exempt-level work experience in Human Resources, including two years in a management role
• Meaningful experience in HR compliance and/or HRIS administration
• Bachelor's degree and/or PHR or SPHR certification; PHR/SPHR preferred given the compliance scope of this role
• Hands-on experience with an HRIS platform, such as UKG or similar, strongly preferred
• Experience with benefits administration platforms, carrier/vendor file feeds (EDI), and open enrollment operations strongly preferred
• An equivalent combination of education and experience may substitute for stated qualifications
• Demonstrated expertise in HR compliance, including EEO, FCRA, FLSA, ADA, FMLA, and ADEA
• Understanding of benefits operations controls and governance, including plan/tier data mapping, vendor file feed monitoring, payroll reconciliation, and SOX/ERISA-relevant control documentation
• Ability to lead root-cause analysis and build durable process/technology controls
• Advanced Excel skills, including building and maintaining data models, dashboards, and reporting
• Practical experience using AI tools to improve HR data analysis, reporting, and process efficiency
• Ability to write and speak effectively in English using correct spelling and grammar
• Strong attention to detail and data accuracy
• Proficiency in basic Windows-based applications, including Outlook and Word
• Excellent customer service skills and sound judgment when handling confidential and sensitive employee matters
• Ability to learn specialized applications and systems quickly
• Strong leadership, communication, collaboration, problem-solving, prioritization, and decision-making skills
• Must be able to use computers extensively, up to eight hours per day
• Must be able to speak and present by telephone and digital communication tools, including Zoom and Teams
• May occasionally push, pull, or carry objects weighing up to 20 pounds

Benefits:

• Bonus/incentives for all regular employees
• 401(k) with 8% company contribution
• Medical, dental, and vision insurance for employees and dependents paid at 80%
• PTO and paid sabbaticals
• Tuition reimbursement
• Corporate Incentive Plan with annual incentive opportunity of 0–8% of incentive eligible earnings
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions