Associate Customer Engagement

This role requires the ability to work from the Atlanta office as business needs require. At The Coca‑Cola Company, every interaction with our customers is an opportunity to create value and strengthen relationships. Guided by our purpose to refresh the world and make a difference, we deliver iconic brands and exceptional experiences for billions of people each day. To make this possible, we rely on talented team members who combine digital fluency with a passion for solving real-world customer needs. As an Associate, Customer Engagement you will play a critical role in creating effortless, high-quality service experiences across multiple touchpoints. This position goes beyond answering inquiries—it is about anticipating customer needs and delivering solutions that reinforce trust and reliability. By leveraging innovative platforms and collaborating across diverse teams, you will help ensure that customer engagement is seamless, supportive, and aligned with Coca‑Cola’s commitment to excellence. If you thrive in a fast-paced setting, are confident navigating multiple digital systems, and take pride in making every interaction meaningful, this role offers the chance to influence how customers experience a world-class global brand. What You’ll Do For Us • Serve as a brand representative by delivering superior engagement across multiple communication channels while embodying Coca‑Cola’s values in every interaction. • Actively listen, clarify customer needs, and communicate solutions that instill confidence and satisfaction. • Research inquiries using internal systems and digital tools to provide accurate, timely resolutions for service and account support. • Navigate multiple applications simultaneously to ensure efficient service execution across channels. • Apply strong problem-solving skills to achieve first-contact resolution whenever possible and escalate issues responsibly when additional support is needed. • Capture and relay customer insights to inform service improvements and support customer-centric initiatives. • Contribute to enhancements in processes and tools through feedback and collaboration with the Customer Engagement team. • Demonstrate adaptability by embracing evolving technologies, processes, and tools that advance the customer experience. Requirements & Qualifications • High School Diploma or equivalent required. • Minimum of 2+ years of experience in customer service, customer engagement, or contact center environments with a strong track record of delivering exceptional customer experiences. • Minimum of 2+ years of experience in a high-volume customer engagement environment utilizing CRM and customer interaction platforms. Experience with Salesforce, Genesys, or similar enterprise customer service technologies. • Knowledge of Coca‑Cola customer engagement processes, systems, and ways of working preferred. • Strong verbal and written communication skills, demonstrating professionalism and a customer-first mindset. • Proven ability to resolve customer issues with creativity and composure under pressure. • Excellent time management skills and attention to detail in a fast-paced, multitasking environment. • Ability to consistently interpret and apply policies, workflows, and service standards. • Ability to work independently in a remote setting while maintaining collaborative connections with team members. • Typing proficiency of at least 50 words per minute and demonstrated ability to efficiently navigate multiple digital applications simultaneously while documenting customer interactions accurately and professionally. • Flexibility to work contact center operating hours between 5:00 a.m. and 11:00 p.m., including weekends and holidays. • Reliable high-speed internet access and a dedicated remote workspace suitable for professional communication and data security. What We’ll Do For You • Provide hands-on exposure to next-generation customer engagement platforms that boost problem-solving and responsiveness. • Deliver structured capability-building programs to strengthen service expertise, communication skills, and digital proficiency. • Offer a collaborative, globally connected team environment focused on sharing insights, innovating processes, and elevating customer experiences. • Enable your role to drive meaningful contributions that directly impact customer retention and reinforce Coca‑Cola’s reputation for reliability and care. The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States. Computer Literacy, Customer Service, Detail-Oriented, Microsoft Office, Oral Communications, Recordkeeping, Relationship Building, Technical Support, Troubleshooting Pay Range United States of America: 51,300 USD - 57,900 USD Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered. Annual Incentive Reference Value Percentage 7.5 Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target. Location(s): United States of America City/Cities Remote Travel Required 00% - 25% Relocation Provided: No Job Posting End Date July 16, 2026 Our Purpose And Growth Culture We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We foc